Technology Support Consultant

Bank of America; Belfast; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading financial institution is seeking an Employee Technology Support Consultant to join their new office in Belfast. This role is vital for providing exceptional technical support to employees, ensuring the efficient functioning of IT systems. Key responsibilities include resolving hardware and software issues, supporting a diverse employee base, and maintaining documentation. The ideal candidate will have strong skills in Windows 11 and Microsoft Office 365, along with a commitment to excellent customer service. Competitive benefits are offered as part of the role.

Benefits

Private healthcare

Competitive pension plan

20 days of back-up childcare

Access to wellbeing account

Life assurance and disability coverage

Qualifications

• Proficient in supporting Windows 11 and Microsoft Office 365 applications.
• Good understanding of Active Directory and Group Policy.
• Experience with hardware troubleshooting for desktops and laptops.

Responsibilities

• Provide exceptional technical support to Bank of America employees.
• Resolve complex technical issues related to hardware and software.
• Log, track, and prioritize all support requests.

Skills

Supporting Windows 11

Microsoft Office 365

Active Directory

Network fundamentals

Troubleshooting hardware

Excellent communication

Job description

Overview

Job Description:

Job Title: Employee Technology Support Consultant

Corporate Title: Up to Vice President

Location: Belfast

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organisation.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Join Us in Belfast – A City of Opportunity and Innovation

We’re thrilled to announce the opening of our new office in Belfast—a vibrant, fast-growing hub for financial services and technology, and a strategic addition to Bank of America’s global footprint. This expansion underscores our commitment to investing in talent and driving innovation across the UK and Ireland.

Our new offices at City Quays are in the heart of a city celebrated for its rich history, dynamic culture, and thriving business community. Whether you’re local or considering relocation, you’ll find a welcoming environment, an excellent quality of life, and the opportunity to help shape the future of banking.

About Bank of America in Belfast

Bank of America is one of the world’s leading financial institutions, powered by approximately 213,000 talented employees worldwide. Our new Belfast facility will strengthen our business continuity planning and risk management capabilities while reinforcing the expertise and value delivered across our global teams. We’re committed to creating up to 1,000 new roles, starting with positions in Global Anti-Money Laundering Operations and Global Financial Crimes Compliance. These teams will focus on critical areas such as client due diligence, quality assurance, and regulatory compliance support—key functions that safeguard the integrity of the international financial system.

Role Description:

This is an exciting opportunity to join our band new office in the City Quays area of Belfast.

A dynamic new team is launching in Belfast within a leading banking institution, bringing fresh energy and innovation to the heart of the city’s growing financial services sector. As an Employee Technology Support Consultant you will play a pivotal role in shaping the bank’s future, combining cutting‑edge technology with deep industry expertise to drive smarter, more customer‑focused solutions. With Belfast’s vibrant talent pool and collaborative culture, the new team is poised to become a hub of creativity, problem‑solving, and forward‑thinking strategy—setting the stage for exciting opportunities and meaningful impact across the organisation.

This role is a critical role within our technology team, you will be responsible for providing exceptional front-line technical support to all Bank of America employees, spanning both our front and back-office operations in an elevated desktop support role.

Key responsibilities include acting as a seasoned contributor to perform complex technical problem resolution for operating systems, applications, and hardware. Also, you will be effectively supporting organisational needs to find efficient solutions to large scale operating problems and communicating technical information to clients and partners with care and empathy.

Responsibilities

• You will be a key player in ensuring the smooth and efficient functioning of our IT infrastructure, directly impacting employee productivity and our ability to serve clients effectively.
• You will be a highly motivated, customer-focused, problem-solver with a technical background and excellent communication skills.
• Serve as the primary point of contact for all IT-related issues, including hardware, software, and network problems. Provide prompt and effective resolution for tickets related to desktops, laptops, mobile devices, printers, and other peripherals.
• Support a diverse employee base across both Back-office and Front-office. Understand the specific technology needs and urgency levels of each group.
• Install, configure, and maintain a variety of hardware and software. This includes deploying new devices, migrating user data, troubleshooting application issues, and performing hardware upgrades and repairs.
• Log, track, and prioritise all support requests using our ticketing system. Ensure detailed and accurate documentation of all troubleshooting steps and resolutions.
• Adhere to all Bank of America security policies and compliance regulations. Ensure all devices and applications are configured to meet security standards. This includes performing regular security patches and updates.
• Work closely with technology partners, including networks, application support, and cybersecurity, to escalate and resolve complex issues.
• Contribute to and maintain a knowledge base of technical articles and solutions to empower employees with self-service options.

Qualifications

• What we are looking for: Proficient in supporting Windows 11 and Microsoft Office 365 applications (Outlook, Word, Excel, Teams). Good understanding of Active Directory, Group Policy, and user account management.
• Excellent knowledge of network fundamentals and NER room operations.
• Experience with hardware troubleshooting and repair for desktops, laptops (Dell, HP), and printers.
• Experience supporting mobile devices (iOS/Android) and MDM solutions.
• A commitment to providing excellent customer service with a positive, professional, and patient demeanour.
• Excellent analytical and troubleshooting skills with the ability to diagnose and resolve complex technical issues quickly.
• Outstanding verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to manage multiple priorities and work effectively in a fast-paced, high-pressure environment.
• A collaborative mindset with a willingness to share knowledge and assist colleagues.

Skills that will help

• Experience working in a large tech/finance org
• Familiarity with collaboration platforms beyond Microsoft Teams (Zoom, Webex).

Benefits of working at Bank of America

UK

• Private healthcare for you and your family
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, and virtual GP services
• Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood
• Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We monitor the community background and sex of our job applicants and employees in order to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998. We invite you to register your information by completing the following form.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.