Assistant Customer Service jobs in United Kingdom

BRAND: Starcom
Job Function: Media Trading
Location: London, United Kingdom
Experience Level: Entry
Workplace Type: Hybrid

Company description

With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our 'Power of One' business model, with teams that span multiple disciplines across clients such as Aldi, P&G, P&O Ferries, Primark, Samsung, Stellantis, and Visa.

We place a huge focus on our People and have driven flagship D&I and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential and we encourage everyone to make "Brave Plays" in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaign's Best Places to Work for three years in a row (2021, 2022 and 2023) and most excitingly, Media Week's Agency of the Year 2023!

We're looking for someone who can hit the ground running and thrive in a collaborative, close-knit team with a strong sense of shared ownership. You'll take responsibility for planning, implementing and delivering OOH campaigns, working closely with and reporting into a Senior Account Executive and Account Manager at the agency. You'll partner with account teams, clients and suppliers to deliver best-in-class planning and buying, while supporting key PMX deals and targets. A big part of the role involves tracking campaign delivery and supporting the SAE and AD against agreed pricing, quality and audit targets. We're after someone who's genuinely passionate about OOH, naturally curious, solutions-focused, and great to work with.

• Build best-in-class OOH (Out Of Home) media plans and support selling them into clients, working closely with the SAE (Senior Account Executive) and AD (Account Director)
• Develop client-facing skills by attending meetings and contributing to RTBs and PCAs
• Show a genuine passion for OOH and supporting the wider team
• Build a strong understanding of key systems and tools to analyse audience behaviour across display and audio partners
• Support your line manager with internal and external partner briefings
• Take part in team and department sessions to broaden your understanding of the media landscape
• Build positive working relationships with Planning, Investment and Operations teams

What are we looking for?

• Strong time management and ability to prioritise in a fast-paced environment
• Clear and confident communication skills (email, verbal and face-to-face)
• Proactive, solution-focused mindset with strong problem-solving skills
• Highly organised, able to work independently and as part of a team
• Comfortable learning new processes and adapting quickly
• Strong analytical and numerical skills, with the ability to turn data into insights
• Ambitious, collaborative and eager to develop within the programmatic space

This role is for , and the deadline to apply for this role is Wednesday 5th November.

Employees joining The Pack, which is an early careers programme that connects, supports and develops you to kick-start your career with us, initially start with an annual salary of £28,850.

has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer;

• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
• FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment.
• GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Full details of our benefits will be shared when you join us!

Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.

We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).

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