Global Customer Success Manager

Walker Lovell; Remote; GBP 80,000 - 100,000; Full time

Job summary

A global information provider seeks a Customer Success Manager to oversee strategic accounts in London. You will manage complex client portfolios, driving retention and growth through strong customer relationships. Candidates should have at least 3 years of experience in customer success, particularly in managing enterprise-level accounts. This role offers a competitive salary with bonuses and requires international travel for stakeholder engagement.

Benefits

Strong base salary

High-impact performance bonus

Exceptional training and career development

Global travel opportunities

Qualifications

• Minimum 3 years in Customer Success managing enterprise-level accounts.
• Proven ability to identify upsell opportunities in a SaaS business.
• Strong communication and presentation skills.

Responsibilities

• Own strategic accounts across global commodities sectors.
• Identify upsell and expansion opportunities with Account Managers.
• Lead quarterly reviews and onboarding sessions.
• Travel internationally to build relationships with stakeholders.

Skills

Customer engagement

Relationship-building

Communication skills

Commercial acumen

Job description

Customer Success Manager

Location : London, UK

Travel : International travel required

Compensation : Strong base + performance-linked bonus

Be the trusted voice behind strategic global relationships

Step into a high-impact role managing some of the most complex and valuable client portfolios in the industry. If you’re commercially minded, customer-obsessed and ready to lead customer relationships at an enterprise level, this is your opportunity to drive retention, growth and genuine customer partnership.

Package & Benefits

• Strong base + high-impact bonus
• Global travel and client exposure
• Strategic role with senior stakeholder engagement
• Exceptional training, tech, and career development support

Why this business

Backed by decades of heritage and trusted by global institutions, this internationally respected information provider delivers critical data, pricing, and analytics across commodities markets. With over 900 employees and clients in more than 40 countries, the business is investing in its customer experience to fuel its next phase of growth. This is a rare opportunity to join a globally connected team in a role with strategic visibility and tangible impact.

What you’ll be doing

• Own strategic accounts across global commodities sectors, acting as a key relationship lead to deliver value and grow engagement
• Partner closely with Account Managers to identify and pursue upsell and expansion opportunities across a complex client base
• Deliver high-touch service, leading quarterly reviews, onboarding, and workflow mapping to demonstrate impact and retain business
• Travel internationally to build deep, face-to-face relationships with stakeholders and understand their evolving business needs

What you’ll bring

• Minimum 3 years in Customer Success with experience managing enterprise-level, multi-stakeholder accounts
• Proven ability to identify upsell opportunities and drive retention in a SaaS, subscription, or data-led business
• Commercial acumen and confidence engaging with senior global stakeholders
• Strong communication, presentation, and relationship-building skills

Who this suits

You’re a commercially minded relationship-builder who thrives on customer engagement and values data-driven insight. You’re proactive, collaborative, and excited to shape long-term customer partnerships within a global business. You excel in environments where autonomy, responsibility, and strategic thinking are rewarded.

Apply now for a confidential conversation with Walker Lovell.