Jobs in Colmar, France

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Client: IronFX

Location:

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Yes

285776176004202496327657

1

28.06.2025

12.08.2025

IronFX is a leading global online broker specialising in Forex, CFDs, Commodities, and Spot Metals since 2010. We are looking to hire a motivated Customer Support Officer (French and English speaking) to join our growing and dynamic customer support team, full remotely.

Responsibilities:

• Provide support to customers via live chat, email, and/or telephone
• Resolve client queries and provide support as needed
• Act as a liaison between client requests, customer service, and back office operations
• Support Business Development Managers
• Ensure timely processing of all client requests
• Deliver quality customer support during account opening and throughout the trading account lifecycle
• Promote the company's services
• Draft and monitor daily reports; complete tasks assigned by management

Requirements:

• Business fluency in English AND French, both verbal and written
• 6 months to 2 years of relevant experience in online customer support or similar roles
• Proficiency in Microsoft Office/Outlook
• University Degree in Business Administration or relevant field
• Ability to work under pressure in a fast-paced environment
• Excellent communication and multitasking skills
• Good time management and prioritization skills
• Initiative to find answers and solve problems

Compensation & Benefits:

• Competitive salary based on experience and skills
• Performance-based monthly bonus
• Full remote work
• Supportive, multinational working environment

Working Hours:

• Monday-Friday, 9-hour shifts including 1-hour lunch (rotating); between 07:00-22:00 Cyprus time
• One night shift per month
• Twice a year, for one month, working hours are Saturday-Wednesday, 12:00-20:00 Cyprus time