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Customer Support Representative
Job summary
A notable customer support organization is seeking a Customer Support Representative fluent in Spanish and English to join their team. You will be responsible for assisting customers through various channels, addressing technical issues, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and 1-2 years of relevant experience. The position offers a structured onboarding process, potential hybrid work after 6 months, and relocation assistance.
Benefits
Qualifications
- Spanish C1 and English C1 required.
- Customer-first mindset and excellent communication skills are essential.
- Strong problem-solving ability and attention to detail needed.
- 1-2 years of work experience in BPO or experience with US customers.
Responsibilities
- Handle inbound and outbound requests via phone, e-mail, chat and web form.
- Troubleshoot basic technical issues and provide effective solutions.
- Assist customers with spare parts search and purchases.
- Deliver accurate information ensuring every customer feels supported.
Skills
Customer Support Representative - Spanish & English
Are you a Spanish-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (Spanish / English) to join our international team in Bulgaria. This is your chance to be part of a dynamic multilingual environment supporting one of the world’s leading heavy equipment brands.
- Handle inbound and outbound requests via phone, e‑mail, chat and web form from end consumers and CATs retailers.
- Troubleshoot basic technical issues and provide solutions effectively.
- Assist customers with spare parts search and purchases.
- Deliver accurate information and ensure every customer feels supported and valued.
- Spanish C1, English C1 (both languages at an advanced level are required).
- Customer‑first mindset and excellent communication skills.
- Strong problem‑solving ability and attention to detail.
- At least 1–2 years of work experience in BPO or experience with US customers.
Salary: 1700 EUR Gross per month.
Access structured onboarding and ongoing skill development.
Potential for a Hybrid work model after 6 months based on performance.
Relocation assistance is available.
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
Full Time
years
1
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.