Customer Support Representative

Essence Coaching Group; Lyon; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A notable customer support organization is seeking a Customer Support Representative fluent in Spanish and English to join their team. You will be responsible for assisting customers through various channels, addressing technical issues, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and 1-2 years of relevant experience. The position offers a structured onboarding process, potential hybrid work after 6 months, and relocation assistance.

Prestations

Structured onboarding

Ongoing skill development

Relocation assistance

Qualifications

• Spanish C1 and English C1 required.
• Customer-first mindset and excellent communication skills are essential.
• Strong problem-solving ability and attention to detail needed.
• 1-2 years of work experience in BPO or experience with US customers.

Responsabilités

• Handle inbound and outbound requests via phone, e-mail, chat and web form.
• Troubleshoot basic technical issues and provide effective solutions.
• Assist customers with spare parts search and purchases.
• Deliver accurate information ensuring every customer feels supported.

Connaissances

Typing

Data Entry

Customer Service

Basic Math

Computer Skills

Description du poste

Customer Support Representative - Spanish & English

Are you a Spanish-speaking professional with a passion for exceptional customer experience and technical troubleshooting? We’re looking for a dedicated Customer Support Representative (Spanish / English) to join our international team in Bulgaria. This is your chance to be part of a dynamic multilingual environment supporting one of the world’s leading heavy equipment brands.

Responsibilities

• Handle inbound and outbound requests via phone, e‑mail, chat and web form from end consumers and CATs retailers.
• Troubleshoot basic technical issues and provide solutions effectively.
• Assist customers with spare parts search and purchases.
• Deliver accurate information and ensure every customer feels supported and valued.

Qualifications

• Spanish C1, English C1 (both languages at an advanced level are required).
• Customer‑first mindset and excellent communication skills.
• Strong problem‑solving ability and attention to detail.
• At least 1–2 years of work experience in BPO or experience with US customers.

Why You’ll Love It

Salary: 1700 EUR Gross per month.

Access structured onboarding and ongoing skill development.

Potential for a Hybrid work model after 6 months based on performance.

Relocation assistance is available.

Key Skills

• Typing
• Data Entry
• Customer Service
• Basic Math
• Computer Skills
• Windows
• Banking
• Upselling
• Pricing
• Sanitation
• Cash Handling
• Stocking

Employment Type

Full Time

Experience

years

Vacancy

1