Bilingue Espagnol à France

Location: France or Spain (preference: Paris, Barcelona, Madrid)

Work Mode: Hybrid or 100% remote within France or Spain; occasional office visit every 34 months

Start Date: ASAP

Duration: 6 months with strong likelihood of 12 month extension

Languages: English mandatory; Spanish or French is a plus

Collaboration: Works with global business and technical teams across 12 entities

Travel: None expected

A company leader in the insurance sector is accelerating a global AI transformation within the Customer Service & Telephony ecosystem. As part of a transversal program supporting more than 12 international entities the role focuses on designing, implementing and optimizing Genesys-based contact center solutions enhanced with AI / GenAI capabilities. The mission aims to deliver intelligent omnichannel customer experiences, introduce advanced AI modules and modernize telephony processes while ensuring alignment with the organization’s global digital strategy.

• Lead initiatives to design and deploy new AI modules, voice bots and GenAI-enabled features within the Genesys ecosystem.
• Collaborate with business and technical stakeholders across entities to assess contact center needs and translate them into scalable AI‑driven solutions.
• Define and optimize contact routing logic, IVR flows and automation workflows using AI predictive analytics and NLP.
• Integrate Genesys with telephony infrastructure, CRM platforms (e.g. Salesforce) and external AI services/orchestrators.
• Guide entities on best practices for AI adoption, Genesys capabilities, architecture and integration mechanisms.
• Support the deployment and continuous improvement of chatbots, virtual assistants and machine learning models for customer service enhancement.
• Ensure compliance with security, privacy and regulatory requirements across all AI‑enabled initiatives.
• Monitor system and AI model performance, analyze metrics and generate insights to improve customer experience and operational efficiency.
• Conduct training and global knowledge transfer to strengthen local capabilities.

• Proven experience with Genesys (Cloud, PureConnect or Enterprise) including AI‑enabled customer engagement solutions.
• Strong background leading global contact center transformation projects involving AI / GenAI.
• Deep understanding of telephony architecture, protocols, queue management, routing flows and omnichannel processes.
• Demonstrated expertise in AI technologies within contact centers: chatbots, voice bots, NLP, predictive routing, sentiment analysis.
• Experience integrating Genesys with CRM systems, cloud AI services and external providers (Salesforce, Google, Azure, IBM).
• Ability to collaborate with business and technical stakeholders, articulate complex concepts and provide strategic guidance.
• Senior‑level autonomy; able to act as the primary Genesys / AI expert across entities.

Degree in Computer Science, Engineering, Telecommunications or a related technical field. Relevant certifications in Genesys, AI / ML or cloud services are a plus.

• Business Process
• VMware
• Cloud
• HTML5
• Windows
• Project management
• AWS
• Infrastructure
• Web Services
• JQuery
• Java
• Computer Engineering
• Solutions design
• Technical Solutions
• Analytics

Employment Type: Freelance

Experience: years

Vacancy: 1

Daily Salary: 450 - 450