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German speaking Customer Service Representative
Job summary
A leading customer service firm in Valencia is seeking a customer service representative fluent in German. The role involves communicating with customers through various channels, ensuring satisfaction, and fostering a positive experience. The ideal candidate will have strong communication skills and a proactive, customer-first mindset. The position offers a competitive salary, private health insurance, and a supportive team culture.
Benefits
Qualifications
- Professionally fluent in German (C1 level).
- Fluent in English (minimum B2 level).
- Previous experience in hospitality or customer-facing roles is a plus.
Responsibilities
- Communicate with customers via phone, email, chat, and social media.
- Personalize every interaction with empathy and active listening.
- Guide customers to the right solutions and ensure satisfaction.
Skills
Tools
Location: Valencia, Spain
Employment Type: Full-time
- Communicate with customers via phone, email, chat, and social media
- Personalize every interaction with empathy and active listening
- Guide customers to the right solutions and ensure satisfaction
- Escalate feedback to improve internal processes
- Focus on KPIs like customer satisfaction, quality, and productivity
- Help retain customers through outstanding service
- Professionally fluent in German (C1 level)
- Fluent in English (minimum B2 level)
- Previous experience in hospitality or customer-facing roles is a plus
- Excellent communication and interpersonal skills
- Tech-savvy and familiar with Google Suite, MS Office, and CRM tools
- Team-oriented, flexible, and proactive
- Able to work independently and adapt to a fast-paced environment
- Customer-first mindset with a positive attitude
- Competitive base salary based on experience and skills
- Private health insurance
- Free lunch
- Spanish lessons
- Weekly bootcamp sessions
- Friday team drinks
- Supportive, creative team culture
- Career development tools and mentorship
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.