Customer Service Agent Spanish Speaking

The Rank Group; Ceuta; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading online gaming operator is seeking a dedicated Customer Service representative in Ceuta. The role involves ensuring customer satisfaction through effective communication and resolving issues. Ideal candidates are native Spanish speakers with strong English skills, capable of using multiple systems, and have prior experience in customer service or sales. This position offers hybrid working opportunities and a commitment to employee wellbeing, training, and growth.

Servicios

Hybrid working

Employee wellbeing support

Leadership training

Medical insurance

Life insurance

Formación

• Experience of working in a customer environment.
• Ability to create trust and excellent persuasive skills.
• Fast learner and comfortable using new systems and technology.

Responsabilidades

• Ensure accurate records of all work undertaken.
• Resolve product or service problems for customers.
• Contribute ideas for improving customer service procedures.
• Maintain detailed customer database records.
• Respond to technical and account-related questions.

Conocimientos

Native Spanish speaker

Good communication in English

Excellent communication skills

Persuasive and influencing skills

Customer service or sales experience

IT skills

Proficiency with Microsoft Office

Fast learner using new systems

Herramientas

Salesforce

Descripción del empleo

Company Description

YoBrands / Rank International, part of The Rank Group, is a leading online gaming operator in the Spanish markets with an expanding online and offline portfolio focused on bingo, casino and sports betting with 3 leading brands : YoCasino, YoBingo and YoSports

Our goals are to provide entertainment and community to our customers with our websites and apps so that they can access our products from their mobile phones, tablets while communicating with one another.

We offer our own bingo and slots software and more than 2000 games from the best game providers. We also offer live shows such as El Show De YoBingo and YoSports TV!

With offices based in Barcelona, Ceuta & Malta we always strive to bring joy and security to our customers. Additionally, we will be launching soon in other regulated markets!

Job Description

This position is based in Ceuta and requires the candidate to reside locally, although it includes some opportunities for remote work.

Come and join our amazing Customer Service team in Ceuta! We are seeking a dedicated individual who excels in communicating and responding to multi-channel contacts, ensuring the highest level of satisfaction.

• Ensure accurate records of all work undertaken through effective use of internal systems, adhering to procedure and quality standards
• Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
• Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department
• Demonstrate a high level of competency with regards to the Contact Centre systems, company policies and procedures
• Respond to any technical, account related and promotional questions
• Complete accurate records of interactions and accounts, maintaining a detailed customer data base
• Identify areas and provide feedback where improvements could be made to enhance the customer experience.

Qualifications

• Native Spanish speakerand good communication in English
• Excellent communication and conversational skills with an enthusiastic and friendly approach
• Ability to create trust and excellent persuasive and influencing skills
• Experience of working in a customer environment – Previous customer service or sales experience is an asset
• Previous experience using Salesforce desirable but not essential
• Excellent IT skills and ability / capability to use multiple customer contact systems and good proficiency with Microsoft office
• Fast learner and comfortable using new systems and technology

Additional Information

What will you get in return?

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment – so you can #.

Wellbeing@Rank is important... From hybrid working and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

We’ll also invest in your growth by providing opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered.

• Our benefits vary by brand and / or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.

The Rank Group are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers.

We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.