2MH Customer Service Specialist

MEDIA MARKT ESPAÑA; el Prat de Llobregat; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading consumer electronics company in el Prat de Llobregat is seeking a Customer Service professional to support the Claims Department. Applicants should have strong analytical skills and a passion for delivering exceptional customer care. The role offers a dynamic work environment with opportunities for professional growth, flexible working hours, and additional benefits such as subsidized meals and discounts on products.

Servicios

Professional development opportunities

Flexible working hours

Subsidized meals

Discounts on products

Free gym and wellness services

Formación

• Relevant experience in customer service, logistics, or retail.
• Experience in quickly resolving customer complaints.
• Strong attention to detail.

Responsabilidades

• Handle incoming customer inquiries and complaints.
• Coordinate solutions with stakeholders.
• Manage return processes.

Conocimientos

Customer service experience

Problem-solving orientation

Excellent communication skills

Analytical skills

Team spirit

Fluent English

German (a plus)

Microsoft Office knowledge

Descripción del empleo

About Us

MediaMarktSaturn Global Business Services is the international financial hub that provides services to the countries within the MediaMarktSaturn Retail Group. Our mission is to deliver administrative, accounting, financial, and other cross-functional services to the different MediaMarkt companies across Europe.

We believe in a diverse workforce: today we are nearly 400 employees from more than 30 different nationalities, speaking over 20 different languages. Diversity means quality!

Job Objective

We are looking for a motivated and analytically strong professional to support our Customer Service and Claims Department in the German marketplace. As part of the Control Tower team, you will work to ensure the customer queries are resolved in an efficient and professional manner. This role is ideal for someone who thrives in a dynamic environment, is eager to learn and grow under mentorship and most importantly is passionate about providing our customers with top notch service.

Your Profile

• Handle incoming customer inquiries and complaints (online & in-store) related to the delivery of large electrical appliances.
• Clarify and resolve issues in coordination with all relevant stakeholders, developing and implementing final solutions.
• Ensure timely execution of corrective actions and actively track their progress.
• Manage return processes, including organizing repairs, replacement deliveries, or product returns.
• Support the logistics project team in preparing complaint statistics, identifying root causes, and deriving actionable improvement measures.

Your Responsibilities

• Relevant experience in customer service, administrative roles, logistics or retail.
• Experience in handling customer complaints and developing fast, accurate solutions.
• Strong problem-solving orientation, independent working style, team spirit, and excellent communication skills.
• Solid analytical skills and attention to detail.
• Strong written and spoken English; German is a plus
• Knowledge of Microsoft Office.

Additional Benefits

• Opportunities for professional development and growth in a leading company in the sector.
• A dynamic and collaborative work environment.
• Flexible entry hours and shorter working days on Fridays, as well as on Wednesdays and Thursdays during the summer months.
• Hybrid work model: 2 days in the office and 3 from home (after the training period).
• Subsidized meals in the canteen, plus free coffee and fruit.
• Flexible compensation: meal vouchers, transportation vouchers, health insurance, and childcare vouchers.
• Company-sponsored English classes.
• 10% discount on all our products, plus free delivery for online purchases.
• And on top of that: free gym, physiotherapist, and nutritionist services at the office.