Customer Service Representative (gn) for VatServices - Location: Madrid/ESP

DKV Euro Service; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading European B2B payment solutions provider is seeking a Customer Service Representative in Madrid. The role involves supporting customers, managing correspondence, and promoting services. Ideal candidates have customer service experience, strong knowledge of MS Office, and proficiency in Spanish and English. The position offers a permanent contract in a modern office environment with opportunities for bonuses.

Servicios

Market-conform salary

Attractive bonus opportunity

Pleasant working atmosphere

Modern office in the center of Madrid

Formación

• Experience in customer service.
• Ideally experience with SAP R3 applications.
• Very good knowledge in dealing with MS Office products.

Responsabilidades

• Act as a competent contact and consultant for customers.
• Handle telephone and written correspondence.
• Promote the expansion of the DKV service and product portfolio.
• Conduct risk and credit checks.
• Examine and deal with incoming complaints.
• Maintain data entry and CRM system.

Conocimientos

Customer service experience

Very good knowledge of MS Office

High service orientation

Ability to work in a team

Initiative and commitment

Spanish (native)

English (good)

Herramientas

SAP R3 applications

Descripción del empleo

Customer Service Representative (gn) for VatServices - Location: Madrid/ESP

Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment.

What you can expect

VatServices, the employing company, is part of the DKV Mobility Group and specializes in providing comprehensive financial and advisory services to companies engaged in international road transport across Europe. Our expertise includes toll management and tax recovery. We are looking for dedicated professionals who are ready to contribute to our mission of excellence and customer satisfaction.

• You are a competent contact and consultant for our customers and sales partners
• You take care of all telephone and written correspondence with customers
• You promote the active expansion of the turnover of the entire DKV service and product portfolio
• You convince our customers and sales partners with your high service orientation
• You carry out the risk and credit check
• You examine and deal with incoming complaints in a solution‑oriented manner
• Your field of activity also includes data entry and maintenance of new customers in our CRM system

What makes you stand out

• Experience in customer service – Very good knowledge in dealing with MS Office products
• High service orientation – Ideally experience with SAP R3 applications
• Ability to work in a team, initiative and commitment
• Language skills: Spanish (native) and English (good)

Our offer

• A diversified range of activities in an international environment
• Market‑conform salary with an attractive bonus opportunity
• Permanent contract
• Pleasant working atmosphere with helpful colleagues
• Nice and modern office in the center of Madrid
• The chance to play an active role in making the sector more sustainable

We are looking forward to your application and to applicants who enrich our diverse culture! Employment is based on capability, not on age, gender, origin or sexual orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full‑time or part‑time (min. 30h/week).