Customer Service Representative (Danish-speaking) – Remote Spain

Mashreq Bank; A distancia; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A dynamic remote employer is seeking a Danish-speaking Customer Service Representative to provide exceptional support to Danish customers from Spain. This full-time remote position offers a flexible schedule and is ideal for individuals with strong communication skills and experience in customer service. Join a team that values outstanding customer experiences and provides opportunities for professional growth.

Servicios

Competitive salary

Flexible work hours

Paid training

Health and wellness support

Formación

• Native or fluent in Danish (written and spoken).
• Strong command of English for internal communication.
• 1-3 years of experience in customer service or client support.

Responsabilidades

• Manage calls, emails, and chat in Danish and English.
• Resolve customer complaints with empathy.
• Maintain records of customer interactions.

Conocimientos

Danish proficiency

English communication

Interpersonal skills

Problem-solving

Multitasking

Customer service software proficiency

Herramientas

CRM systems

Microsoft Office Suite

Descripción del empleo

Job Summary

The Elite Job is seeking a highly motivated Danish-speaking Customer Service Representative to join our growing remote team in Spain. In this role, you will serve as the primary point of contact for our Danish-speaking customers, providing exceptional support and ensuring customer satisfaction across all communication channels. You will handle inquiries, resolve issues, and deliver efficient, friendly, and professional assistance that upholds our companys standards for excellence.

Key Responsibilities

• Manage inbound and outbound calls, emails, and chat communications in Danish and English.
• Provide accurate, valid, and complete information by using the right tools and resources.
• Handle and resolve customer complaints efficiently and with empathy.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Collaborate with internal teams to elevate and resolve complex issues promptly.
• Identify customer needs and provide appropriate solutions or alternatives.
• Contribute to process improvement by sharing customer insights and suggestions.
• Meet performance metrics such as response time, quality assurance, and customer satisfaction ratings.

Required Skills and Qualifications

• Native or fluent proficiency in Danish (written and spoken).
• Strong command of English for internal communication.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Proficiency with customer service software, CRM systems, and Microsoft Office Suite.
• Ability to remain calm and professional under pressure.
• Exceptional attention to detail and organizational skills.

Experience

• 1–3 years of experience in a customer service, call center, or client support role preferred.
• Prior experience in a remote or international work environment will be an added advantage.

Working Hours

• Full-time remote position based in Spain.
• Flexible schedule aligned with Central European Time (CET).
• Occasional weekend or holiday support may be required based on business needs.

Knowledge, Skills, and Abilities

• Strong understanding of customer service principles and practices.
• Ability to quickly adapt to new systems and technologies.
• Cultural awareness and sensitivity when interacting with diverse clients.
• Self-motivated, reliable, and capable of working independently in a remote setting.
• High level of empathy and active listening skills.

Benefits

• Competitive salary with performance-based incentives.
• Fully remote work setup with flexible hours.
• Paid training and continuous learning opportunities.
• Health and wellness support programs.
• Opportunities for career growth and internal advancement.
• Supportive, international work culture with a focus on collaboration and respect.

Why Join

At The Elite Job, we value people who are passionate about creating outstanding customer experiences. You will join a dynamic, diverse, and friendly team where your voice matters and your skills are recognized. As part of a forward-thinking company that embraces innovation and flexibility, you will have the opportunity to grow professionally while enjoying the benefits of remote work from anywhere in Spain.

How to Apply

Interested candidates are encouraged to apply by submitting their updated CV and a short cover letter highlighting their Danish language proficiency and relevant customer service experience.
Applications can be sent through The Elite Job career portal or via email uswith the subject line: Customer Service Representative (Danish-speaking) – Remote Spain.