Portuguese Technical Customer Support in La Coruña

Cross Border Talents; La Coruña; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading customer support company in Spain is seeking a Technical Customer Support professional to provide exceptional assistance to clients. The ideal candidate will have proficiency in Portuguese and English, along with a solid background in technical support. This role offers a competitive salary, language bonuses, and comprehensive health insurance, within a collaborative work environment.

Servicios

Competitive Salary

Language Bonus

Meal Allowance

Health & Life Insurance

Relocation Assistance

Formación

• Proficiency in Portuguese (C2 level).
• Proficiency in English (C1 level).
• EU citizenship or a Spanish residency card.
• At least one year of experience in Technical Customer Support.

Responsabilidades

• Provide assistance through phone, email, and chat.
• Identify, diagnose, and resolve technical issues.
• Maintain accurate customer records and service documentation.
• Deliver consistently high-quality customer interactions.

Conocimientos

Technical troubleshooting

Customer engagement

Analytical skills

Communication skills

Problem-solving

Descripción del empleo

Take the Next Step as a Technical Customer Support!

Join a team that thrives on creativity, collaboration, and problem-solving in a fast-moving, innovative environment. If you’re looking for a rewarding role where you can make a real impact, this is the opportunity for you!

Role Overview:

As a Technical Customer Support, you’ll serve as the main point of contact for clients — resolving technical challenges, providing expert troubleshooting, and ensuring an exceptional customer experience. Your ability to deliver efficient, personalized support will strengthen our reputation for excellence.

Key Responsibilities:

• Customer Engagement: Provide assistance through phone, email, and chat channels, handling technical questions with professionalism and precision.
• Technical Solutions: Identify, diagnose, and resolve technical issues, offering customized solutions aligned with customer needs.
• Team Collaboration: Partner with colleagues to ensure quick problem resolution and ongoing improvements in service delivery.
• Data Management: Maintain accurate customer records and service documentation to ensure smooth and efficient support processes.
• Outstanding Service: Deliver consistently high-quality interactions that foster trust, satisfaction, and long-term customer loyalty.

Requirements:

• Proficiency in Portuguese (C2 level)
• Proficiency in English (C1 level)
• EU citizenship or a Spanish residency card
• At least one year of experience in Technical Customer Support or a related role.
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field

Why join us:

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well‑being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work: Engage and grow in a collaborative office environment

Ready to Elevate Your Career?

Apply now to take your technical support career to new heights while delivering exceptional customer experiences!