Salud Mental jobs in Spain

Job Description

This is a remote position.

Patient Navigator & Clinical Enrollment Manager (Contract)

About the Role :

Innovative Trials, a global leader in patient recruitment and retention, is seeking a Patient Navigator & Clinical Enrollment Manager to join our team on a contract basis. This role requires a candidate who is a registered nurse or a doctor. In this unique, dual-focused role, you will be a key point of contact for patients participating in clinical trials while also providing crucial support to our clinical research sites. This is a unique opportunity to directly impact the success of clinical trials by building relationships, addressing challenges, and ensuring a seamless experience for both patients and sites.

What You'll Do : Patient Support :

Serve as a compassionate and knowledgeable point of contact for patients and caregivers, managing inbound and outbound communications via phone, email, and web chat.

Provide emotional support and address a wide range of inquiries, from general trial information to specific questions about protocols, visit schedules, and safety events.

Conduct prescreening calls with potential patients who have shown interest in a trial, and determine initial eligibility based on a scripted checklist.

Help address patient retention barriers and ensure they receive the care and guidance they need throughout their trial journey.

Recognize and triage queries that require escalation to emergency services, the clinical site, or our internal teams.

Site Support & Optimization :

Act as an expert resource for clinical sites, building strong relationships with Clinical Research Associates (CRAs) and other stakeholders.

Provide coaching and motivation to sites, helping them identify and overcome recruitment challenges and implement new strategies.

Assist sites with tasks like chart reviews and data entry to reduce backlogs and streamline the recruitment process.

Facilitate community outreach by traveling to sites or designated locations to increase trial awareness among healthcare professionals and the community.

Focus on developing personalized engagement strategies for each site to boost patient recruitment and retention.

What You'll Bring :

A minimum of 2 years of experience in a clinical research environment.

Registered Nurse (RN) or Medical Doctor (MD) qualification is essential.

A deep understanding of patient recruitment for clinical trials and the challenges faced by both sites and patients.

Current GCP certification and a strong commitment to adhering to all relevant regulations (HIPAA, GDPR, etc.).

Excellent verbal and written communication skills in both English and local languages .

Proficiency in a variety of computer systems, including Microsoft Office / Google Suite, helpdesk software, and video conferencing tools.

An ability to manage multiple tasks and communications simultaneously while maintaining a high level of professionalism and attention to detail.

A self-motivated, organized, and collaborative approach to your work.

Knowledge of the local healthcare system is essential.

Experience in Mental Health First Aid is a plus.

This is a contract position with flexible working arrangements, and detailed training will be provided for each service. If you are a compassionate and knowledgeable professional who can confidently navigate the complexities of both patient and site support, we encourage you to apply.

Requirements