Asesor Financiero à Grande-Bretagne

Junior) Business Consultant (fluent ES & EN required) (Junior) Business Consultant (fluent ES & EN required)

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Atento

Principal Recruiter | TA Advisor | Ex-BCG (I know - pretty impressive)

This role is open to Junior and Mid-level candidates.

About us

Atento is one of the top 5 global providers of customer relationship management and business process outsourcing (CRM / BPO) services and the leader in Latin America. We are leading a Business Transformation Outsourcing (BTO) process, combining advanced technology with the human touch to revolutionize the customer experience (CX) between brands and consumers worldwide. We are present in 17 countries and have more than 110,000 employees in over 100 customer relationship centers around the world, serving more than 400 clients.

About the team

We're building a new CX Strategy Consulting team at Atento to help our clients reimagine the User Experience of their customers.

This new CX Strategy Consulting team will be responsible for deeply understanding the clients' needs and then crafting a holistic, end to end, tech enabled CX solution to ensure our clients are able to deliver best-in-class customer experiences.

You'll be working in a cross-functional team with CX Business Consultants, CX Design Consultants, and CX Architecture Consultants to build custom CX solutions for our clients, and internally you will be championing Atento’s shift from call center solutions to a tech driven holistic CX solutions provider.

About the job

As a Junior CX Business Consultant, you will drive the development and implementation of customer-centric strategies that align with client business objectives. You will conduct thorough market research, craft compelling business cases, and present strategic proposals to client stakeholders—including C-level executives—to transform their customer experiences. Your role also includes closely collaborating with internal teams (e.g., technology and design) to ensure that solutions are both innovative and feasible.

Key Responsibilities

• Strategy Development : Create comprehensive CX strategies informed by market analysis, customer insights, and business goals.
• Business Case Creation : Develop and present data-driven justifications for CX transformation investments, measuring ROI and long-term benefits.
• Client Engagement & Facilitation : Lead workshops, discovery sessions, and strategic discussions with clients (including board-level presentations).
• Market Research & Benchmarking : Analyze trends, competition, and best practices to tailor CX solutions for industry-specific challenges.
• Cross-Functional Collaboration : Work with design teams to align strategic visions with customer journey maps, and with solutions architects to ensure strategies are technically viable.

You're likely a good fit if you have

• Minimum 4 years of experience in a management or strategy consulting role.
• Strategic thinking and analytical capabilities
• Strong workshop facilitation and presentation skills
• Have experience creating or working with business cases
• Have some client-facing sales experience
• Excellent communication and collaboration skills
• Travel flexibility and willingness to meet clients onsite
• Fluent in English and Spanish

What we offer

• Exciting opportunity to build the latest tech solutions for the biggest companies in the world
• Permanent Contract
• Full time job with hybrid model
• Career Opportunities (this team will grow and need leaders)

If you are motivated by the challenge and want to be part of a team with impact, we are waiting for you!

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Consulting, Business Development, and General Business
• Industries Outsourcing and Offshoring Consulting, Technology, Information and Media, and IT Services and IT Consulting

Referrals increase your chances of interviewing at Atento by 2x

Get notified about new Business Consultant jobs in Greater Madrid Metropolitan Area .

Madrid, Community of Madrid, Spain 2 years ago

Madrid, Community of Madrid, Spain 2 weeks ago

Madrid, Community of Madrid, Spain 3 days ago

Tres Cantos, Community of Madrid, Spain 3 months ago

Madrid, Community of Madrid, Spain 2 weeks ago

Junior Strategy Consultant - Private Equity Madrid H / F

Madrid, Community of Madrid, Spain 4 months ago

Greater Madrid Metropolitan Area 1 month ago

Madrid, Community of Madrid, Spain 5 months ago

Madrid, Community of Madrid, Spain 2 months ago

Madrid, Community of Madrid, Spain 1 month ago

Consultor / a Business Banking - Trade Finance

Madrid, Community of Madrid, Spain 1 week ago

Madrid, Community of Madrid, Spain 1 month ago

Madrid, Community of Madrid, Spain 3 days ago

Alcobendas, Community of Madrid, Spain 2 days ago

Madrid, Community of Madrid, Spain 1 week ago

Senior Business Analyst - Insurance (Fully Remote)

Madrid, Community of Madrid, Spain 1 month ago

Business Senior Consulting Banking & Insurance GTB Business Consultant – Global Transactional Banking Business Analyst – Customer Onboarding (Openbank)

Madrid, Community of Madrid, Spain 1 week ago

Madrid, Community of Madrid, Spain 2 weeks ago

Madrid, Community of Madrid, Spain 1 week ago

Madrid, Community of Madrid, Spain 5 months ago

Madrid, Community of Madrid, Spain 6 hours ago

Majadahonda, Community of Madrid, Spain 1 month ago

Madrid, Community of Madrid, Spain 1 week ago

BUSINESS CONSULTANT INSURANCE INDUSTRY MADRID

Madrid, Community of Madrid, Spain 2 years ago

Madrid, Community of Madrid, Spain 3 weeks ago

Business Analyst position for EU Public Institutions - MAIA

Tres Cantos, Community of Madrid, Spain 4 months ago

Madrid, Community of Madrid, Spain 1 week ago

Madrid, Community of Madrid, Spain 6 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr