Scientific-Jobs in Kanada

How will you make an impact?

Handle commercial customer order activities, from receipt of purchase order/request through to shipment of finished goods, increasing operating efficiencies and customer service. Provide clients with timely and accurate reporting of the status of customer orders using delivery schedules and take corrective actions to mitigate any late deliveries. Create and maintain the production plan in SAP system based on available production capacity (both Machine and Labour).

This is a fully onsite role.

What will you do:

• Monitor client orders through receipt to shipment and invoicing; follow-up with internal teams to ensure performance to On Time Delivery in Full (OTIF).

• Act as the voice of the customer at the site, highlighting, mitigating, and managing delivery risks, escalations, and stock outs.

• Create and maintain master data, i.e., Bill of Materials (BOMs), routings, and other customer-related data in SAP.

• Receive Firm Purchase Orders (POs) from customers, in accordance with forecast and site Sales and Operation plan (S&OP), confirm completeness, and communicate confirmation information to the client.

• Review bulk and semi-finished materials before accepting and planning new orders.

• Recognize unforecasted orders and perform assessments prior to order acceptance including negotiating appropriate delivery dates with customers.

• Coordinate with client & support teams to ensure document readiness & material availability prior to production, and on-time release.

• Coordinate client requirements such as Active Pharmaceutical Ingredient (API) requirements with Business Managers (BMs) and buyers.

• Coordinate client requirements with internal teams, i.e., Procurement, Production, Quality, Process/Package Engineering.

• Mitigate any outstanding issues impacting production or release of product with the client.

• Participate in and facilitate various site operational meetings and chair/attend weekly client calls.

• Facilitate customer order revisions and cancellations.

• Coordinate customer order releases and timely shipments from the plant.

• Monitor and report weekly and monthly OTIF performance and client metrics.

• Balance and adjust production plan as appropriate to enhance on-time delivery and production efficiencies, focusing on resolving client conflicts on shared constrained equipment.

• Coordinate extra sampling/shipping requests.

• Review various reports including Expiry report to minimize obsolescence, ensure accurate planning for reduction of planned orders, and timely shipments of product to control inventory.

• Maintain a strong focus on customer forecast and inventory.

• Support business review meetings, creating meaningful metrics, providing feedback on opportunities to strengthen customer relationships, and support site objectives.

• Maintain a safe working environment and report potential hazards.