Operations jobs in Canada

Harbor is seeking an Intapp Senior Project Manager to join our growing team. As the primary point of contact for client engagements, the Intapp Project Manager ensures consistent client satisfaction through exemplary leadership and responsive service. This role oversees the implementation team to ensure effective task, risk, and time management, guaranteeing projects are completed on time, within budget, and in scope while delivering exceptional value. Responsible for the success of multiple concurrent projects, the Project Manager excels at collaborating with business and technology leaders to deliver solutions that help clients maximize their investment.

Harbor’s team of highly respected business and technology experts provide professional services firms with unprecedented software, strategic consulting, and technical expertise to strengthen business performance. Our specialized expertise enables our clients to use data and software more effectively so they can build stronger relationships, work more efficiently, and run more profitably.

By helping our clients align software and draw data from a wide array of systems, Harbor can empower firms to manage the client life cycle more effectively — from business development and client acquisition to service delivery and operations as well as billing and collections. We work with organizations worldwide, enabling them to gain greater insight from their data and execute more effectively based on that insight.

The Project Manager demonstrates strong negotiation, decision-making, and problem-solving skills and thrives in a dynamic, fast-paced, client-facing environment. This is a fully remote position that can be worked from anywhere in the USA or Canada.

Project Planning and Execution:

• Lead and manage cross-functional project teams to ensure successful project delivery.
• Collaborate with clients to define project scope, objectives, and deliverables while ensuring compliance with all project requirements.
• Develop and maintain detailed project plans, timelines, budgets, ensuring alignment with client expectations and organizational goals.
• Utilize Harbor project management tools to track project progress, manage resources, and report on milestones to stakeholders.
• Coordinate project documentation, including project charter, status reports, and meeting notes.
• Monitor and manage projects risks, proactively identifying and addressing potential issues to ensure timely resolution.
• Oversee the end-to-end execution of assigned projects by monitoring and updating work-in-progress and measuring requirement milestones against actual work-to-date.

Stakeholder Engagement and Communication:

• Act as the primary point of contact for clients, fostering strong relationships and clear communication.
• Manage client expectations and provide regular updates on project progress, risks, and outcomes.
• Address client concerns and escalations promptly, ensuring satisfaction and alignment.
• Project Communications – Excellent written and verbal communication skills. Timely and appropriate comfortable with communicating across an organization, from senior business stakeholders to technical teams.

Leadership and Team Collaboration:

• Build and maintain strong relationships with stakeholders at all levels of the organization, promoting collaboration in a cross-functional environment to ensure alignment and collaboration.

Risk and Resource Management:

• Schedules assignments and tracks project tasks. Monitors progress and ensures the team adheres to deadlines, identifying and removing blockers as required.
• Provide direction and support to project team members.
• Identifies potential risks and obstacles that could impede project progress and develop strategies to manage them. Addresses escalations in a timely and professional manner.

Budget Management:

• Responsible for keeping the project on budget. Provides customer billing, review of invoices and associated timecards, and addresses any client questions regarding invoicing.
• Provides timely budget utilization updates to clients, ensuring work is performed within budget.

Scope Management:

• Ensure project delivers the scope as outlined in the Statement of Work (SOW).
• Ensure tasks or deliverables not explicitly defined in the original SOW follow strict Change Management guidelines.
• Participates in requirements discussions and requirements gathering sessions. Ensures requirements are documented, approved, and compiled into client-facing and internal documents.

• Project management experience implementing Intapp or law firm compliance software preferred.
• Four-year degree or equivalent combination of experience and education
• Proficient with collaboration and project tracking tools
• 3+ years of experience with the firm’s services, and/or clients is ideal or prior experience in the legal software industry.
• Competent in the following areas: problem solving, customer-focus, communication, collaboration, organizational support, quality focus, and punctuality.
• Authorized to work in country of residence without restriction or sponsorship.

About Us:

Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.

Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.