Operations jobs in United States

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description : Location : Hybrid

At Sun Life we work together share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Reporting to the Manager Business & Systems Analysis Chapter the Business & Systems Analyst is familiar with a wide variety of concepts practices and procedures as they relate to IT and general operations. They rely on experience and judgment to plan and achieve goals and to do a variety of tasks. The Business & Systems Analyst conducts needs analysis writes requirements / user stories collaborates with others and supports the team to increase productivity and reduce costs.

What will you do

• Analyze and define user needs and translate them into system requirements / epics / user stories / data mapping documents.
• Work with the team to conduct analysis on business requests with a focus on the links between processes and systems throughout the organization.
• Create and / or provide comments into internal and external communications and user documentation.
• Review and provide comments on business and technical documentation.
• Support business on the roll-out of what has been developed with a focus on end-to-end validation.

What do you need to succeed

• 3 to 5 years of progressive experience as a Business & Systems Analyst
• Bilingualism (French English both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada
• Reliability Status : Must be eligible for and obtain a Government of Canada Reliability Status security clearance through Sun Life.
• Good understanding of privacy compliance control and security requirements
• Skilled in test execution and understanding the outcomes
• Technical aptitude and ability to translate technical jargon into business language
• Strong analytical skills and comfortable with data requirements and related data activities
• Strong interpersonal and relationship building skills with technical and business personnel
• Ability to work collaboratively in a matrixed and / or ambiguous environments
• Good multitasking prioritization and time management skills
• Comfortable working in ambiguous environments

Assets

• Experience in supporting client-facing operations is an asset
• Understanding of Call Centre practices is an asset
• Knowledge of financial services industry is an asset
• University degree in business or technology or an equivalent experience
• Knowledge of OASIS and Member Enrolment (ME) tool is an asset

Whats in it for you

• We are proud to be on the 2024 Best Workplaces in Canada list by Great Place to Work.
• An environment of continuous learning and improvement.
• 15 days vacation per year.
• Comprehensive benefits pension plan stock ownership and an annual bonus program
• A friendly collaborative and inclusive culture in an interactive team environment.
• Being part of our journey in developing the next greatest digital experience.
• Working together sharing common values and encouraging growth & achievement.

LI-Hybrid

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay eligible Sun Life employees participate in various incentive plans payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range :

58000 / 58 000 - 97000 / 97 000

Job Category :

Business Analysis - Systems

Posting End Date : 30 / 05 / 2025

Required Experience :

Key Skills

Administration And Accounting,Law Enforcement,AECOM,Apache,ABB,Corporate Development

Employment Type : Full-Time

Experience : years

Vacancy : 1