IT Technician, Infrastructure Operations - Prairies Region

Department of National Defence/Ministère de la défense nationale; Dundurn; On-site; CAD 30,000 - 60,000; Full time

Job description

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

On October 14th, 2025 we will be pulling applications to fill immediate needs in the following locations:

• Cold Lake
• Winnipeg
• Dundurn

The first applications will be collected from this process on October 14th, 2025. Apply before this date to be considered for our immediate vacancies.

The second round of applications will be collected from this process on November 18th, 2025.

How does this work?

1. Read the entire advertisement. Want to join our team? Let us know you’re interested! Click “Apply Online”
2. Tell us about yourself! Attach your resume and answer the screening questions in the online application.
3. We will carefully review all your qualifications. If your talent matches one of our immediate or upcoming opportunities, we may contact you for further information or assessment.

Creating an environment where diverse perspectives are valued begins with self-declaration. Count yourself in and self-declare by identifying to which employment equity group(s) you belong. In order to self-declare, please ensure to indicate this by checking off the appropriate box within the online application as part of the Employment Equity section.

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Please note that our assessments will require the use of technology, including email, as part of the process. However, we are committed to ensuring equal access for everyone. If you do not have access to the necessary technology or face any challenges, we are happy to provide accommodations to support your participation. Please feel free to reach out, and we will work with you to find a solution that meets your needs.

Interest in other locations

In support of mobility and accessibility, we invite those who are interested in indeterminate opportunities and able to work onsite from Department of National Defence locations other than those listed on this poster, to apply on the regional selection processes for those locations. (Pro-tip: you may cut and paste your answers).

Selection Processes:

• 25-DND-EA-NAST-540272-A (Atlantic)
• 25-DND-EA-NAST-540272-B (Eastern)
• 25-DND-EA-NAST-540272-C (Ontario)
• 25-DND-EA-NAST-540272-E (Pacific)
• 25-DND-EA-NAST-540272-F (North)

Candidates who apply on various regional posters will only be assessed once. Results of this assessment will be applied to each individual process, if more than one application is submitted.

The information you will be providing in this application must be true and may be verified. Any false information may result in the rejection of your application and/or not hiring you. Please only check off the locations that you are truly willing and able to work from. We value honesty. Choosing a location that you are not truly willing and able to work from slows down the process and impacts our ability to staff positions within the Department. Any false information provided on a location of interest may result in your removal from this process.

Operational requirements and benefits

The following refers to Indeterminate/Term Employees of the government only:

This process may also be used for temporary opportunities (acting appointments, assignments, or secondments) which may be outside your current work location. This will provide candidates from across the country the opportunity to fill temporary needs in different Department of National Defence locations, work permitting, while still adhering to the Common hybrid work model and Directive on Prescribed Presence in the Workplace.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

ED1. Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:

• Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
• Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
• At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.
• An acceptable combination of “education, training and/or experience” refers to a QL 5 qualified military member from a relevant IT-related military occupation. Vocational training credentials (12 months + programmes of study) combined with relevant work experience will also be considered. The candidate should be prepared to describe this combination of study and experience in detail in the application.

EXPERIENCE

EX1. Experience providing IM/IT guidance to end users in a workplace or educational setting (internships will be considered).

EX2. Experience installing and providing technical support of Windows Operating Systems (Windows 10 or Windows 11) in a workplace or educational setting (internships will be considered)

• IM/IT refers to Information Management and Information Technology.

Languages

• English Essential
• Bilingual Imperative BBB/BBB

COMPETENCIES

• CO1. Demonstrating integrity and respect
• CO2. Thinking things through
• CO3. Working effectively with others
• CO4. Showing initiative and being action-oriented
• CO5. Communication

Abilities

AB1. Ability to solve problems related to basic IT operations

Experience (continued)

• AEX1. Experience working or volunteering in a mixed civilian and military environment.
• AEX2. Experience in providing IM/IT technical support in a Helpdesk or Desktop Support role.
• AEX3. Experience administering Active Directory.
• AEX4. Experience in configuring and managing networks within at least one of the following cloud environments: GCP, AWS, or Azure.

Organizational needs

The Department of National Defence is committed to creating a diverse and inclusive team that reflects Canada's population.

To achieve a representative workforce, selection may be based on qualified candidates self-declaring as belonging to one or more of the designated groups: Indigenous Peoples, members of visible minorities, persons with disabilities, and women.

We encourage you to indicate if you belong to any of the designated groups when you apply.

As a means to support our military families, consideration may be first given to the spouses or common-law partners of serving Canadian Armed Forces (CAF) members.

Information on employment equity

Operational Requirements

Depending on the position(s) being staffed, some additional Operational Requirements may be required, and some of the operational requirements listed may be used as conditions of employment. If this is the case, we will communicate with qualified candidates to inform them of any additional requirements.

• Possession and maintenance of a driver’s license
• Willing and able to travel
• Willing and able to work overtime as required, possibly on short notice
• Willing and able to attend employer directed training as required
• Willing and able to safely lift and move IT equipment up to 20 kg

Conditions of employment

Various security clearances - Reliability, Secret, or Top Secret. Top Secret (TS) clearances will only be granted to Canadian citizens.

COE1. Strict adherence to the Department of National Defence and Canadian Forces Code of Values and Ethics, Values and Ethics Code for the Public Sector, Directive on Conflict of Interest, and Defence Administrative Orders and Directives (DAOD) 7021-1, Conflict of Interest.

Information and links on ethics and policies are provided in the advertisement.

Other information

Persons are entitled to participate in the appointment process in the official language of their choice.

Our organization will only accept online applications for this opportunity. If limitations prevent online submission, you must contact us to obtain approval for alternate submission prior to the closing date.

Appointment decisions may be based on:

• Matching experience/qualifications to the needs of the work team and duties
• Depth and breadth of relevant experience
• Language and other competencies
• Organizational needs

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with a note about Nunavut exceptions.

Information on preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.