Director of Operations & Administration

AGENTC REAL ESTATE; Toronto; Hybrid; CAD 75,000 - 100,000; Full time

Job summary

A Canadian real estate brokerage is seeking a Director of Brokerage Administration in Toronto. This role involves managing financial operations, overseeing administrative staff, and ensuring compliance with industry standards. Strong leadership and organizational skills are crucial. The position offers a base salary of $75,000–$100,000, along with benefits, in a hybrid work environment.

Qualifications

• 5+ years of progressive administrative or operational management experience, preferably in real estate or a regulated service industry.
• Strong financial and compliance background, with experience managing payroll and reconciliations.
• Proven leadership skills, including managing staff and holding people accountable.

Responsibilities

• Manage trust deposits, incoming EFTs, wire transfers, and commission disbursements.
• Directly manage deal administrators and reception staff, including hiring, training, scheduling, and performance management.
• Oversee accounts payable, receivable, payroll, garnishments, and supplier payments.

Skills

Leadership

Financial management

Organizational skills

Problem-solving

Professional communication

Job description

Overview

Director of Brokerage Administration

Location: Toronto – Hybrid (Flexibility to work from home 1 day a week)

Hours: Monday–Friday, 9am–5pm, with occasional evenings / weekends during peak times

Compensation: $75,000–$100,000 base salary + vacation

Status: Full-time employee, reporting directly to the Owner / Broker of Record

Direct Reports: 7–8 administrative staff (deal processing and reception)

Why Join Us

This brokerage is built on professionalism, integrity, and long-term relationships. As Director of Brokerage Administration, you’ll play a central role in ensuring that every transaction, every payroll, and every membership process runs smoothly. You’ll work side-by-side with ownership, trusted to oversee the financial, administrative, and people operations that keep the business moving. If you value precision, leadership, and accountability, this is a role where your contribution will be seen and felt every day.

Key Responsibilities

Finance & Compliance

• Manage trust deposits, incoming EFTs, wire transfers, and commission disbursements.
• Balance operating, trust, and commission accounts; complete monthly reconciliations.
• Oversee accounts payable, receivable, payroll, garnishments, and supplier payments.
• Handle government reporting and remittances : CRA, HST, EHT, source deductions, and income tax installments.
• Prepare and issue T4 / T4A slips, Records of Employment, and employee letters as required.
• Approve and process commission advances; verify daily commission EFT releases.
• Work with the company accountant on fiscal year-end requirements.

Brokerage & Membership Administration

• Manage onboarding and termination of agents, ensuring all franchise reporting and membership requirements are met.
• Oversee monthly head office reporting and franchise payments.
• Calculate agent yearly awards and prepare monthly management commission reports.
• Review mutual releases, past-due closings, and deal files to ensure compliance.
• Monitor agent productivity and report concerns directly to ownership when needed.

Operations & Staff Management

• Directly manage deal administrators and reception staff, including hiring, training, scheduling, and performance management.
• Oversee reception operations, office supplies, and support functions.
• Maintain consistent office policies and procedures, ensuring efficiency and compliance.
• Meet regularly with the Owner / Broker to review budgets, productivity, and areas of concern.

Qualifications

• 5+ years of progressive administrative or operational management experience, preferably in real estate or a regulated service industry.
• Proven leadership skills, including managing staff and holding people accountable.
• Strong financial and compliance background, with experience managing payroll and reconciliations.
• Excellent organizational skills with the ability to prioritize and solve problems effectively.
• Professional communication skills (verbal and written) with a high level of client / agent care.
• Integrity, accountability, and resilience in a fast-paced environment.

Disclaimer

The employer reserves the right to adjust or assign responsibilities as required by the evolving needs of the business.