ANTICIPATORY - Chief, Business Operations (Borden)

Department of National Defence/Ministère de la défense nationale; Yellowknife; On-site; CAD 60,000 - 80,000; Full time

Job summary

A government agency in Canada is seeking a Chief of Business Operations to lead a team in providing customer services in finance and housing. This on-site position requires experience in budget management and conflict resolution. The ideal candidate will possess strong analytical and communication skills and a secondary school diploma. This role plays a crucial part in enhancing the quality of life for families within the agency’s housing services.

Qualifications

• Experience in budget forecasting, analysis, and control.
• Experience in leading an initiative.
• Experience dealing with difficult situations.
• Experience developing collaborative relationships.

Responsibilities

• Manage financial services and prepare regular reports.
• Oversee office operations and procurement processes.
• Monitor tenant complaints and coordinate resolutions.
• Draft proposals and develop local procedures for housing services.

Skills

Budget forecasting

Analytical skills

Conflict resolution

Communication

Collaboration

Education

Secondary school diploma

Post-secondary program in finance or business

Tools

Oracle

Job description

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

If at any point in this process or upon qualifying in this process, your Values and Ethics do not align with that of the Department of National Defence and Canadian Forces Code of Values and Ethics and Values and Ethics Code for the Public Sector, you will be eliminated from further consideration in this process.

THIS PROCESS WILL ONLY BE USED TO STAFF POSITIONS AT HOUSING SERVICES CENTER BORDEN. NO POOL WILL BE ESTABLISHED FOR STAFFING AT OTHER LOCATIONS.

Due to the nature of work, it is required to work from the office full-time (no telework).

Duties

The Chief of Business Operations leads a diverse team providing customer services in finance, administration, housing, front desk operations, maintenance, and complaint resolution.

Duties Include, But Are Not Limited To

• Manage financial services by developing budgets, projections, and local financial plans; analyze performance using financial systems, prepare regular reports, and provide recommendations for improvement.
• Oversee office operations, including procurement, equipment and supplies, and records management.
• Monitor and analyze tenant complaints, coordinate with experts, and track resolutions.
• Collect and validate information, draft proposals, and develop local procedures to support customer-focused housing services.
• Identify and resolve issues before they escalate into formal complaints, researching and applying approaches as needed.
• Provide advice on policies, processes, and agreements.

Work environment

a Little Something About Cfha...

As a Special Operating Agency reporting to the Department of National Defence (DND), CFHA contributes to the quality of life of CAF members and their families through the provision of housing services, and through the responsible and sustainable management of the Department’s housing infrastructure. We are a team of 380 federal public servants who work hard to meet the needs of the Canadian Armed Forces families living in DND housing. We have close to 230 employees at our Housing Services Centers across Canada and 150 employees at our Head Office in Ottawa.

CFHA Borden is a dynamic team of 12 full-time employees. We work together to provide housing services to approximately 675 Canadian Forces families. As a CFHA employee, you will play an important role in the implementation of housing services while working with a dedicated team. If you enjoy new and rewarding challenges, apply today!

Intent of the process

A pool of qualified or partially qualified candidates will be established with different language requirements, including bilingual (BBB/BBB) and English Essential, and for different tenures (temporary and permanent) at the CFHA Borden office.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education

EDU. A secondary school diploma or employer-approved alternatives (see Notes).

Notes

The employer-approved alternatives to a secondary school diploma are:

• A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
• An acceptable combination of education, training and/or experience.

Degree equivalency

Experience

EX1. Experience in budget forecasting, analysis and control.

EX2. Experience in leading an initiative, such as implementing or improving a procedure, a policy or a business process.

EX3. Experience dealing with difficult situations.

EX4. Experience developing and maintaining collaborative working relationships with stakeholders.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset Education

AEDU. Successful completion of a two-year post-secondary program in finance, business or accounting or some other specialty relevant to the position.

Degree equivalency

Asset Experience

AEX1. Experience working with real property portfolios in support of planning, operations, or other functions.

AEX2. Experience with military personnel.

AEX3. Experience working with a computerized financial management administration system such as Oracle.

AEX4. Significant* supervisory experience.

• Significant is defined as having performed at least 2 of the following activities:
• Supporting and motivating staff
• Delegating tasks
• Monitoring performance
• Coaching and development

Operational Requirements

• Willing and able to travel.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements

Bilingual Imperative BBB/BBB

English Essential

Information on language requirements

Competencies

C1. Demonstrating integrity and respect.

C2. Achieve Results.

C3. Mobilize people.

C4. Collaborate with partners and stakeholders.

Abilities

A1. Ability to manage financial resources.

A2. Ability to manage multiple competing priorities with tight deadlines.

A3. Ability to communicate effectively in writing.

A4. Ability to communicate effectively orally.

Personal Suitability

PS1. Dependability.

PS2. Client service orientation.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Only applications submitted online via the jobs.gc.ca site will be accepted. To submit an application online, please select the button "Apply Online" below. All information about the process will be sent by email. You are therefore responsible for regularly checking your email account to see if you received new messages about this process.

Screening questions have been built into the application process. Answers provided to the screening questions will be used to assess both education and experience. You must answer the screening questions in addition to providing a resume. For experience qualifications, your answers must include concrete examples that demonstrate how the experience was obtained. The onus is on the candidate to provide sufficient information in their answers. Additional information will not be solicited from the candidate. The resume will be used to validate the information provided through the screening questions.

Random selection, top down selection and/or the application of asset criteria may be used at any step of the process.

Please note that achieving the pass mark on any of the assessments used does not mean you will move forward in the selection process. Management may decide to use a score that is higher than the pass mark on any of the evaluations used throughout the selection process. Management may also decide to use top-down selection at any stage of the process.

Appointment decisions may be based on one or more of the following criteria:

Matching of the individual's experience or qualifications to the strengths and weaknesses of the work team.

Matching of the individual's experience or qualifications to the specific duties of the position being staffed.

Depth, breadth, type of work-specific experience.

Information on written communications

You must provide proof of your education credentials.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. If you meet them, please demonstrate in your application.

A written examination may be administered. An interview may be conducted. Reference checks may be sought.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Relocation expenses will be provided in accordance to the "Addendum - Initial Appointees RelocationProgram":https://www.canada.ca/en/treasury-board-secretariat/services/travel-relocation/addendum-initial-appointees-relocation-program.html.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.