Operations Coordinator

Cofortel Hôtel; L'Ancienne-Lorette; On-site; CAD 40,000 - 50,000; Full time

Job summary

A well-known hotel in Quebec is seeking a Sales and Event Coordinator to enhance guest experiences through effective coordination of sales and events. Candidates should have 1-2 years of customer service experience and excellent communication skills in both French and English. The role involves managing logistics for events, collaborating with various departments, and ensuring customer satisfaction. The position offers benefits like group insurance and discounts on accommodations.

Benefits

Cell phone provided

Access to the gym

Group insurance

Employee assistance program

Discounts on accommodation

5 paid sick days per year

Free parking

Qualifications

• 1 to 2 years of experience in customer service.
• Excellent oral and written communication skills in French and English.
• Ability to work under pressure and manage multiple projects simultaneously.

Responsibilities

• Prepare and distribute purchase orders and group contracts.
• Ensure daily updates of room inventories and manage confirmed groups.
• Plan and oversee meeting room logistics and ensure event success.

Skills

Customer service experience

Bilingual (French and English)

Organizational skills

Communication skills

Proficient in Office suite

Job description

Are you recognized for your organizational skills, your dynamism, and your ability to juggle multiple projects simultaneously? Join our passionate team and help deliver an exceptional guest experience in a stimulating hotel environment.

Your Main Responsibilities – Sales and Event Coordination

• Prepare and distribute purchase orders, group contracts, rooming lists, and weekly schedules.
• Ensure daily updates of room inventories in Mews (operating system) and manage confirmed groups from contract signing to departure.
• Plan and oversee meeting room logistics, from contract signing to event completion, ensuring the proper condition of the premises and equipment.
• Collaborate with all departments (reception, maintenance, catering, administration, etc.) to ensure event success.
• Perform post-event follow-ups: customer satisfaction, invoicing, and payment collection.
• Enter break and banquet sales into Maître D and support special sales-related projects.

Purchasing Management

• Carry out inventory and purchases for various needs: sanitary products, stationery, room service, catering, health and safety.
• Negotiate with suppliers and collaborate with management on strategic purchases.
• Manage inventory and purchase promotional items.

Operations and Customer Service

• Manage and promote the rewards club.
• Write responses to guest comments in support of management.
• Provide ad hoc support to the reception and dining room departments as needed.

We offer

• Cell phone provided.
• Access to the gym during business hours.
• Group insurance.
• Group RRSP / DPSP.
• Employee assistance program.
• Discounts on accommodation, food, and beverages.
• Employee referral bonus.
• Free parking.
• 5 paid sick days per year.
• Snacks provided.
• Certain conditions apply

Desired profile

• 1 to 2 years of experience in customer service.
• Excellent oral and written communication skills in French and English.
• Charisma, dynamism, and results-oriented.
• Highly autonomous, versatile, and organized.
• Professional, team-oriented, and attentive to detail.
• Proficiency in the Office suite and comfortable with computer tools.
• Ability to work under pressure and manage multiple projects simultaneously.
• Flexibility to attend events.