Branch Operations Manager

MacDonald Search Group; Northeastern Ontario; On-site; CAD 80,000 - 100,000; Full time

Job summary

A recruitment firm is seeking a Branch Operations Manager in Sudbury, ON. You will lead operations for a busy branch, ensuring safety, service excellence, and team development. The ideal candidate has over 5 years of management experience in industrial services. The role offers a competitive compensation package and a supportive work environment.

Benefits

Competitive compensation package

Comprehensive health, dental, and insurance benefits

Employer-matched retirement savings

Ongoing training and career development

Qualifications

• 5+ years of operational management experience in relevant sectors.
• Strong leadership skills managing field service delivery teams.
• Ability to achieve results in fast-paced environments.

Responsibilities

• Champion safety leadership and ensure compliance with regulations.
• Oversee day-to-day branch operations and project management.
• Build strong customer relationships and ensure service delivery.

Skills

Operational management

Leadership

Communication

Decision making

Job description

Overview

Branch Operations Manager – Sudbury, ON

Are you an experienced operations leader with a passion for safety, service excellence, and team development? We’re seeking a Branch Operations Manager to oversee the operations of a busy branch serving industrial, commercial, and municipal clients across Northern Ontario. This is a hands-on leadership role where you’ll guide technical service delivery, customer support, and branch performance, while ensuring compliance with the highest safety and quality standards.

Responsibilities

• Champion safety leadership and ensure compliance with policies, standards, and procedures.
• Oversee day-to-day branch operations including project management, scheduling, inventory optimization, work progress, and reporting.
• Ensure timely, accurate service delivery and proactive follow-up on deficiencies.
• Build strong relationships with customers, ensuring their needs are met and issues are resolved quickly.
• Collaborate with sales and operations teams to optimize service delivery and grow client relationships.
• Lead branch performance goals, ensuring sales and service objectives are met.

Qualifications

• 5+ years of operational management experience, ideally in industrial services, fire and life safety, or related sectors.
• Strong leadership skills with experience managing field service delivery teams.
• Proven ability to achieve results in a fast-paced, evolving environment.
• Excellent communication and relationship-building skills.
• Ability to make sound decisions and adapt to changing priorities.
• Valid driver’s license and willingness to travel (including occasional overnight).

What’s in It for You

• Competitive compensation package.
• Comprehensive health, dental, and insurance benefits.
• Employer-matched retirement savings program.
• Paid vacation, flex time, and holidays.
• Ongoing training and career development opportunities.
• Supportive, inclusive, and safety-focused work environment.

How to Apply

Apply today to Mike Carter, MacDonald Search Group at or call [phone].