IT Technician, Infrastructure Operations - Atlantic Region

Department of National Defence/Ministère de la défense nationale; Halifax; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A Canadian government department is seeking candidates for an IT services role to support military members and employees, requiring experience in technical support and knowledge in computer science. The successful candidate will work in a hybrid environment focusing on problem-solving and user guidance. Candidates must apply online to be considered for immediate vacancies or inventory opportunities.

Qualifications

• Experience providing IT guidance to end users in a workplace or educational setting.
• Experience installing and providing technical support for Windows 10/11.

Responsibilities

• Contribute to IT services for DND employees and military members.
• Support the hybrid work model and assist end users during assessments.

Skills

Problem-solving

Communication

Education

Graduation from a two-year post-secondary program in computer science or related field

Tools

Windows OS support

Active Directory administration

Cloud environment experience (GCP, AWS, or Azure)

Job description

Overview

Important messages: We are committed to an inclusive and barrier-free work environment, including the hiring process. If you need accommodations during any phase of the evaluation, please contact us to request specialized accommodation. All information related to accommodation will be kept confidential.

Assessment accommodation: When you apply to this selection process, you are applying to an inventory for future vacancies. As positions become available, qualified applicants may be contacted for further assessment. Applications to fill immediate needs will be pulled on October 14, 2025 for the following locations: Gagetown, St. John’s, Greenwood. The first applications will be collected on October 14, 2025; apply before this date to be considered for immediate vacancies. A second round of applications will be collected on November 18, 2025.

How does this work?

1. Read the advertisement. If you want to join our team, indicate interest by clicking “Apply Online”.
2. Provide information about yourself by attaching your resume and answering screening questions in the online application.
3. Qualifications will be reviewed; if your background matches an immediate or upcoming opportunity, you may be contacted for further information or assessment.

Self-declaration: You may self-declare the employment equity group(s) you belong to by checking the appropriate box in the online application under Employment Equity. Our process supports a diverse and inclusive workforce.

Please note: Assessments will require technology, including email. If you lack access or face challenges, accommodations will be provided to support participation. Contact us to find a solution that meets your needs.

Interest in other locations

We invite those interested in indeterminate opportunities and able to work onsite at other Department of National Defence locations to apply through regional selection processes. You may copy answers if helpful.

Selection Processes: 25-DND-EA-NAST-540272-B (Eastern); 25-DND-EA-NAST-540272-C (Ontario); 25-DND-EA-NAST-540272-D (Prairies); 25-DND-EA-NAST-540272-E (Pacific); 25-DND-EA-NAST-540272-F (North).

Candidates applying to multiple regional posters will be assessed once; results apply to each process if more than one application is submitted.

The information provided must be true and may be verified. False information may lead to rejection or non-hiring. Please select only locations you are willing and able to work from. Providing false location information may remove you from the process.

For Indeterminate/Term government employees: this process may be used for temporary opportunities (acting appointments, assignments, or secondments) across the country, while adhering to the Common Hybrid Work Model and DAOD 7021-1, Conflict of Interest.

Work environment

Are you seeking a rewarding career opportunity within the Department of National Defence (DND) in the Atlantic Region? This process aims to identify talented individuals who can contribute to IT services for DND employees and military members. Whether you prefer inland life or coastal living, this is an opportunity to build a meaningful career in the Atlantic Region.

If you take pride in your work and deliver excellent service, we want to hear from you. Apply now to expand your skillset and advance your career with DND.

Intent of the process

A pool of partially or essentially qualified candidates may be established to staff identical or similar positions with varying tenure, language profiles, and employment conditions at DND, including the Canadian Coast Guard.

In line with Treasury Board guidelines, DND adopts a common hybrid work model where employees work at their designated worksite at least 3 days per week, or 60% of their regular schedule. Some positions may require full-time on-site presence.

Positions to be filled: Number to be determined

Information you must provide

Your résumé is required. To be considered, clearly explain how you meet the essential qualifications:

Education

ED1. Graduation from a two-year post-secondary program with specialization in computer science, information technology, information management, or related field.

• Indeterminate IT incumbents from certain groups may be deemed to meet the minimum education standard based on education, training, or experience (see original policy notes).
• Manager may accept an acceptable combination of education, training and/or experience as an alternative to the minimum education requirement, with reassessment for other positions.
• An acceptable combination may refer to a QL 5 qualified military member from a relevant IT occupation; vocational credentials plus relevant work experience will also be considered.

Experience

EX1. Experience providing IM/IT guidance to end users in a workplace or educational setting. EX2. Experience installing and providing technical support of Windows OS (Windows 10/11) in a workplace or educational setting.

• IM/IT = Information Management and Information Technology.

Language requirements

• English Essential
• English or French Essential
• Bilingual Imperative BBB/BBB
• Bilingual Imperative CBC/CBC

Competencies

CO1. Integrity and respect; CO2. Thinking things through; CO3. Working effectively with others; CO4. initiative and action orientation; CO5. Communication (writing, oral and non-verbal communication, including assistive technologies).

Abilities

AB1. Ability to solve problems related to basic IT operations.

Additional qualifications and conditions

The following may be applied or assessed later and may be required for the job: mixed civilian and military environment experience, IT helpdesk/desktop support experience, Active Directory administration, and cloud environment experience (GCP, AWS, or Azure).

Organizational needs and eligibility

The Department of National Defence aims to create a diverse and inclusive workforce. Preference may be given to designated groups and to spouses/common-law partners of serving CAF members. Information on employment equity is provided. Some operational requirements and conditions of employment may apply, including travel, overtime, training, lifting IT equipment up to 20 kg, and security clearances (Reliability, Secret, or Top Secret; TS only for Canadian citizens).

Links to policies and ethics are provided for reference. All applicants must apply online. Depending on the position, additional qualifications and conditions may be required. Applicants should expect to be evaluated on matching experience, competencies, and organizational needs.

Note: We thank all applicants; only those selected for further consideration will be contacted.