IT Technician, Infrastructure Operations - Ontario Region

Department of National Defence/Ministère de la défense nationale; Quinte West; On-site; CAD 30,000 - 60,000; Full time

Job description

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

On October 14, 2025 we will be pulling applications to fill immediate needs in the following locations:

• Borden
• Kingston
• Petawawa
• Toronto
• Trenton

The first applications will be collected from this process on October 14, 2025. Apply before this date to be considered for our immediate vacancies.

The second round of applications will be collected from this process on November 18, 2025.

How does this work?

1. Read the entire advertisement. Want to join our team? Let us know you’re interested! Click “Apply Online”.
2. Tell us about yourself! Attach your resume and answer the screening questions in the online application.
3. We will carefully review all your qualifications. If your talent matches one of our immediate or upcoming opportunities, we may contact you for further information or assessment.

Creating an environment where diverse perspectives are valued begins with self-declaration. Count yourself in and self-declare by identifying to which employment equity group(s) you belong. In order to self-declare, please indicate this by checking the appropriate box within the online application as part of the Employment Equity section.

Please note that our assessments will require the use of technology, including email, as part of the process. If you do not have access to the necessary technology or face any challenges, we are happy to provide accommodations to support your participation. Please reach out, and we will work with you to find a solution that meets your needs.

Interest in other locations

In support of mobility and accessibility, we invite those who are interested in indeterminate opportunities and able to work onsite from Department of National Defence locations other than those listed on this poster, to apply on the regional selection processes for those locations. (Pro-tip: you may cut and paste your answers).

Selection Processes:

• 25-DND-EA-NAST-540272-A (Atlantic)
• 25-DND-EA-NAST-540272-B (Eastern)
• 25-DND-EA-NAST-540272-D (Prairies)
• 25-DND-EA-NAST-540272-E (Pacific)
• 25-DND-EA-NAST-540272-F (North)

Candidates who apply on various regional posters will only be assessed once. Results of this assessment will be applied to each individual process, if more than one application is submitted.

The information you will be providing in this application must be true and may be verified. Any false information may result in the rejection of your application and/or not hiring you. Please only check off the locations that you are truly willing and able to work from. We value honesty. Choosing a location that you are not truly willing and able to work from slows down the process and impacts our ability to staff positions within the Department. Any false information provided on a location of interest may result in your removal from this process.

The following refers to Indeterminate/Term Employees of the government only:

This process may also be used for temporary opportunities (actings appointments, assignments, or secondments) which may be outside your current work location. This will provide candidates from across the country the opportunity to fill temporary needs in different Department of National Defence locations, work permitting, while still adhering to the Common hybrid work model and Directive on Prescribed Presence in the Workplace.

Work environment

Are you seeking a rewarding career opportunity within the Department of National Defence (DND) in the Ontario Region? This process is designed to identify talented individuals seeking to make a difference and grow professionally, outside the National Capital Region, in all the other parts of Ontario. More than half a dozen cities within Ontario support our Canadian Armed Forces, with vibrant culture and infrastructure.

If you are looking for a change or to further your career, this process is tailored to candidates LIKE YOU to cater to the unique information technology needs of the Ontario Region.

Together, DND and the Canadian Armed Forces (CAF) form the largest and most complex organization in Canada. DND provides services and support to the CAF in their operations and missions at home and abroad. DND and the CAF work side-by-side to fulfill the Government of Canada’s mission to defend Canada and Canadians and contribute to international peace, security and stability efforts.

Don’t miss out on this chance to expand your skillset and career journey within DND and apply now!

Intent of the process

A pool of partially or essentially qualified candidates may be established through this process and used to staff identical or similar positions with various employment tenures (temporary and permanent), language profiles, operational requirements, and conditions of employment at the Department of National Defence which includes the Canadian Coast Guard.

In line with Treasury Board Secretariat (TBS) direction, the Department of National Defence has adopted a common hybrid work model where employees work at their designated worksite at least 3 days each week, or 60% of their regular schedule. Some positions will require full-time on-site presence.

Positions to be filled: Number to be determined

Information you must provide

Your résumé. In order to be considered, your application must clearly explain how you meet the following essential qualifications.

Education

ED1. Graduation from a two-year program of study from a recognized post-secondary institution with specialization in computer science, information technology, information management or related field.

• Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education above are deemed to meet the minimum education standard based on education, training and/or experience.
• Indeterminate incumbents in CS group on May 10, 1999 who do not possess the education above are deemed to meet the minimum education standard based on education, training and/or experience.
• At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above, but only for the specific position and re-assessed for other positions.
• An acceptable combination of education, training and/or experience refers to a QL 5 qualified military member from a relevant IT-related military occupation. Vocational training credentials (12 months+) with relevant work experience will also be considered. Be prepared to describe this combination in detail in the application.

Experience

EX1. Experience providing IM/IT guidance to end users in a workplace or educational setting (internships considered).

EX2. Experience installing and providing technical support of Windows operating systems (Windows 10/11) in a workplace or educational setting (internships considered).

• IM/IT = Information Management and Information Technology.

The following will be assessed later (essential for the job):

Languages

• English Essential
• Bilingual Imperative BBB/BBB
• Bilingual Imperative CBC/CBC

Competencies

• CO1. Integrity and respect
• CO2. Thinking things through
• CO3. Working effectively with others
• CO4. Initiative and action-oriented
• CO5. Communication

Abilities

AB1. Ability to solve problems related to basic IT operations

The following may be applied/assessed later (may be needed):

Additional experience

• AEX1. Experience working or volunteering in a mixed civilian and military environment
• AEX2. Experience providing IM/IT technical support in a Helpdesk or Desktop Support role
• AEX3. Experience administering Active Directory
• AEX4. Experience configuring and managing networks in GCP, AWS, or Azure

Organizational needs

The Department of National Defence is committed to creating a diverse and inclusive team that reflects Canada’s population. Selection may be based on self-declaration as Indigenous Peoples, visible minorities, persons with disabilities, and women. Indicate if you belong to any designated groups when you apply. Spousal preference may apply for CAF members.

Information on employment equity

Operational requirements

Depending on the position, additional operational requirements may be required and may be used as conditions of employment. If so, we will inform qualified candidates of any additional requirements.

• Possession and maintenance of a driver’s license
• Willingness to travel
• Willingness to work overtime as required, possibly on short notice
• Willingness to attend employer-directed training
• Willingness to safely lift and move IT equipment up to 20 kg

Conditions of employment

Various security clearances – Reliability, Secret, or Top Secret (Top Secret clearances only for Canadian citizens).

Code of Values and Ethics links and related policies are provided for reference. Note: All applicants must apply online. If you require an alternative submission method, contact us before the closing date.

Equality and ethics information, disclosures, and confidentiality remain part of the process. Applicants must complete the assessment independently, without external help or AI tools. In case of misalignment with the Department’s values and ethics, applicants may be eliminated from consideration.

Other information

Positions may involve various selection criteria and preferences. Veterans’ preference may be given in some cases, with additional considerations for Nunavut postings. All applicants will be informed if they are selected for further consideration.

We thank all those who apply. Only those selected for further consideration will be contacted.