Operations Manager

The Canadian Brewhouse; Canada; On-site; CAD 70,000 - 90,000; Full time

Job summary

A growing restaurant group is seeking an Operations Manager to oversee operations across multiple locations in Canada. The successful candidate will be responsible for ensuring adherence to KPIs, managing team performance, and optimizing financial results. Relevant experience in managing multiple hospitality locations and strong operational oversight are essential. This role offers competitive pay and opportunities for advancement in a supportive environment.

Benefits

Competitive performance-based salary

Health Spend Account after 3 months

Generous employee discounts

Opportunities to travel

Advancement opportunities

Community engagement opportunities

Qualifications

• 5 years of senior-level management experience.
• 2 years of multi-unit hospitality management experience.
• Strong understanding of financial terminology and P&L management.

Responsibilities

• Oversee operations of multiple locations.
• Ensure adherence to KPIs and operational standards.
• Conduct regular financial and performance reviews.

Skills

Financial management

Team leadership

Operational optimization

Strategic thinking

Communication skills

Education

Bachelor’s degree in Business Administration or Hospitality Management

Job description

Overview

The Canadian Brewhouse opened its first restaurant in 2001, in Edmonton, Alberta. By adding awesome talent to our team, serious dedication and persistence, and keeping the guest in mind, we’ve grown to 47 Canadian Brewhouses, 1 Canadian Icehouse, 4 Banquet Bars, 40 Plantlife Cannabis dispensaries, 7 Ribeye Butcher Shops, and our newest addition The Italian Bakery's Tesoro!

The Operations Manager is responsible for overseeing the complete operations of assigned Canadian Brewhouse locations, ensuring seamless operations across multiple stores. The role is ultimately accountable for achieving Key Performance Indicators (KPIs) and critical business metrics as defined by the company.

Key Responsibilities

• Leading Your People: Recruit, train, and manage management and support hourly roles, ensuring adherence to The Canadian Brewhouse's core values. Hold management accountable for defined KPIs, including coaching and performance management.
• Guest Experience: Actively lead in assigned locations, ensuring flawless execution of the company’s guest experience program. Build connections with guests and regulars, and ensure efficient operation of systems such as Tips Today and OpenTable.
• Operational Excellence: Manage expenses, conduct pre-shift and post-shift meetings, and oversee inventory management. Ensure adherence to company standards and procedures, and collaborate with vendors to maintain store services.
• Financial Oversight: Achieve labor targets and provide overall P&L oversight for assigned locations. Conduct regular P&L reviews, identify trends, and implement strategies for improvement.
• Sales and Targets: Responsible for beating sales targets (Year-over-Year performance and budget) as well as completing full P&L reviews on a monthly basis.

Key Performance Indicators (KPIs)

• Same store sales
• Customer review
• Average sales per guest
• Employee Engagement
• Margin
• Speed of Service

Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field (Master’s preferred)
• 5 years of senior-level management experience and 2 years of multi-unit hospitality management experience
• Proven expertise in financial terminology and concepts, including P&L, General Ledger, and Cost of Goods Sold (COGs)
• Experience with budgeting, cost control, financial performance, and overall P&L management
• Strong understanding of store operations optimization and standards for success
• Excellent communication, strategic thinking, problem-solving, and time management skills
• Proven ability to motivate and develop team members, manage remotely, drive sales, and maintain a performance-driven mindset.
• Ability to handle stress and a fast-paced environment, with strong follow-up and a sense of urgency while remaining calm.

Benefits

• Competitive, proven performance-based salary, bonus structure, and promotional tab
• A company Health Spend Account available after 3 months
• Generous employee discounts across all brands
• Opportunities to travel with the company
• Advancement opportunities with a supportive and inclusive culture
• Opportunities to give back to the community
• Lifelong Friendships

Company Information

Welcome to The Canadian Brewhouse, Canada's fastest-growing independent restaurant group! We know that without our incredible teams we wouldn't be a fraction of where we are today. Our teams live and breathe our Core Values; these are 6 key principles that influence all of our decisions as an organization.

• Take Care of Each Other and Yourself
• Think Like a Customer
• Support Your Community
• Hurry, Don’t Rush
• Embrace Innovation
• Be Persistent

The Brew Crew is a team of devoted, compassionate, and ambitious individuals that are hungry for what the future holds. We believe it's our duty to provide all of our employees with a safe, fun-filled work environment with endless advancement opportunities. Let us tell you more about why you should join the best team in Canada, today!

We are excited that you are considering a career as an Operations Manager! We appreciate your interest and look forward to reviewing your application. Please note that we will only be contacting successful applicants. The Canadian Brewhouse is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply and join our team.