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Learning And Development jobs in Canada
Future Opportunities for Customer Account Coordinator
J.D. Irving, Limited
Dieppe
On-site
CAD 45,000 - 60,000
30+ days ago
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Future Opportunities for Customer Account Coordinator
J.D. Irving, Limited
Dieppe
On-site
CAD 45,000 - 60,000
Full time
30+ days ago
Job summary
A leading Canadian company located in Dieppe is seeking an experienced professional to manage customer orders and ensure accurate order fulfillment. Candidates should have strong communication skills, attention to detail, and proficiency in Microsoft Office. The role involves collaborative work with both internal teams and customers to resolve issues and streamline processes. Opportunities for growth within the company are available.
Benefits
Flexible medical, dental, and vision plan
Employee & family assistance program
RRSP matching program
Health & Wellness reimbursements
Product purchase program
Job-related training and development opportunities
Relocation cost (if applicable)
Hybrid flexible work options (if applicable)
Qualifications
- 3+ years of related work experience.
- International/export order experience is a plus.
Responsibilities
- Process customer orders from receipt to delivery.
- Manage the full lifecycle of customer purchase orders.
- Collaborate with customers to confirm order details.
- Address order discrepancies promptly.
- Utilize inventory management systems to process orders.
- Communicate with stakeholders to meet customer expectations.
Skills
Excellent communication skills
Attention to detail
Proficient in Microsoft Office Suite
Time management skills
Bilingual (English/French)
Team collaboration
Flexibility and adaptability
Education
Post-secondary education or equivalent
Tools
ERP systems
CRM systems
Job description
What We Offer
- Flexible medical, dental, and vision plan
- Employee & family assistance program
- RRSP matching program
- Health & Wellness reimbursements
- Product purchase program
- Opportunities to take part in job-related training and development
- Relocation cost (if applicable)
- Growth and progression opportunities within Irving Consumer Products and the larger network of the J.D. Irving group of companies
- Hybrid flexible work options (if applicable)
Qualifications
- Post-secondary education or equivalent in experience
- 3+ years of related work experience
- Excellent communication skills in both written and verbal formats. Bilingual (English/French) is considered an asset.
- High attention to detail and accuracy in all tasks.
- Proficient in Microsoft Office Suite, including Excel, Word, and Outlook.
- Exceptional time management and prioritization skills.
- International/export order experience, including documentation and coordination with shippers and customs, is considered an asset.
- Collaborative team player with a positive mindset.
- Flexible and adaptable to evolving business needs and priorities.
Responsibilities
- Accurately and promptly process customer orders from receipt to delivery, ensuring alignment with company standards
- Monitor and manage the full lifecycle of customer purchase orders, from initial receipt through to final delivery and invoicing
- Collaborate with customers to revise and confirm order details
- Address order discrepancies and holds promptly to ensure timely and effective resolution
- Review and complete assigned tasks in the CIA inventory tool, including allocation, unallocation, and order tracking
- Utilize ERP, CRM, and inventory management systems to process orders, manage holds, and update customer records
- Troubleshoot system issues and collaborate with IT or support teams to resolve technical barriers to order processing
- Maintain clear and consistent communication with all relevant stakeholders including customers, warehouses, transportation team, and various internal departments to meet customer expectations
- Act as the primary point of contact for assigned customer accounts, building trust through responsive and solution-oriented service
- Clear and timely communication with relevant departments to ensure accurate and on-time order fulfillment
- Maintain comprehensive and detailed account notes to support backup and continuity
- Ensure all order documentation is complete, accurate, and compliant with internal policies and customer requirements
- Analyze order fulfillment data to identify improvement opportunities and recommend process enhancements that improve accuracy, speed, and customer experience
- Participate in ongoing training across all account types to build broad expertise
- Support KPI tracking related to order accuracy, fill rates, and customer satisfaction
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.