Museum jobs in United States
Visitor Experience Ambassadors (Part timer for Singapore Air Force Museum
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Visitor Experience Ambassadors (Part timer for Singapore Air Force Museum
Job summary
A visitor engagement organization in Alberta is seeking enthusiastic individuals to create a positive experience for guests at a museum. Responsibilities include delivering tours, managing ticketing, and ensuring safety and satisfaction. Ideal candidates are service-oriented and enjoy working with diverse groups. Training will be provided for various operational tasks.
Qualifications
- Ability to manage guest needs and expectations.
- Capable of engaging and speaking to an audience.
- Comfortable in diverse environments and with various tasks.
Responsibilities
- Build rapport with guests and manage their needs.
- Deliver tour spiels and narrations.
- Perform operational roles in ticketing and exhibitions.
- Prepare and facilitate indoor/outdoor activities.
- Ensure guest safety and perform first aid if necessary.
Skills
To create a positive and engaging experience for all visitors of Singapore Air Force Museum (SAFM), a member of Defence Collective Singapore Limited (DCS), and ensure that SAFM’s narrative is preserved, managed and consistently implemented during the day-to-day operations to achieve guest satisfaction.
Represent Singapore Air Force Museum in creating the best experience for guests.
- Build rapport with guests and manage their needs & expectations.
- Engage guests and deliver tour spiels, narrations and explanations on artefacts, exhibits and activities / games.
- Performs operational roles in various stations such as
- Ticketing Reception, F&B and Retail
- Exhibitions / Galleries
- Theatre, Playground
- Prepare and facilitate fun and exciting indoor/outdoor activities.
- Provide the first level of service recovery.
- Responsible for ticketing numbers consolidation & POS reconciliation.
- Ensure the serviceability of exhibits, facilities and equipment by performing routine checks and basic corrective measures.
- Prioritise the safety of guests and perform first aid if necessary.
- Training is provided for the leading of tours and activities/games.
REQUIREMENTS
- Guest-centric and service oriented
- Enthusiastic in learning & performing a variety of operational and administrative work tasks
- Patient and tactful when handling challenging situations
- Enjoys interacting with people from diverse backgrounds
- Comfortable with speaking to an audience
- Excellent time-management and prompt in decision-making
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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