Future Opportunities for Customer Account Coordinator

J.D. Irving, Limited; Dieppe; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading Canadian company located in Dieppe is seeking an experienced professional to manage customer orders and ensure accurate order fulfillment. Candidates should have strong communication skills, attention to detail, and proficiency in Microsoft Office. The role involves collaborative work with both internal teams and customers to resolve issues and streamline processes. Opportunities for growth within the company are available.

Benefits

Flexible medical, dental, and vision plan

Employee & family assistance program

RRSP matching program

Health & Wellness reimbursements

Product purchase program

Job-related training and development opportunities

Relocation cost (if applicable)

Hybrid flexible work options (if applicable)

Qualifications

• 3+ years of related work experience.
• International/export order experience is a plus.

Responsibilities

• Process customer orders from receipt to delivery.
• Manage the full lifecycle of customer purchase orders.
• Collaborate with customers to confirm order details.
• Address order discrepancies promptly.
• Utilize inventory management systems to process orders.
• Communicate with stakeholders to meet customer expectations.

Skills

Excellent communication skills

Attention to detail

Proficient in Microsoft Office Suite

Time management skills

Bilingual (English/French)

Team collaboration

Flexibility and adaptability

Education

Post-secondary education or equivalent

Tools

ERP systems

CRM systems

Job description

What We Offer

• Flexible medical, dental, and vision plan
• Employee & family assistance program
• RRSP matching program
• Health & Wellness reimbursements
• Product purchase program
• Opportunities to take part in job-related training and development
• Relocation cost (if applicable)
• Growth and progression opportunities within Irving Consumer Products and the larger network of the J.D. Irving group of companies
• Hybrid flexible work options (if applicable)

Qualifications

• Post-secondary education or equivalent in experience
• 3+ years of related work experience
• Excellent communication skills in both written and verbal formats. Bilingual (English/French) is considered an asset.
• High attention to detail and accuracy in all tasks.
• Proficient in Microsoft Office Suite, including Excel, Word, and Outlook.
• Exceptional time management and prioritization skills.
• International/export order experience, including documentation and coordination with shippers and customs, is considered an asset.
• Collaborative team player with a positive mindset.
• Flexible and adaptable to evolving business needs and priorities.

Responsibilities

• Accurately and promptly process customer orders from receipt to delivery, ensuring alignment with company standards
• Monitor and manage the full lifecycle of customer purchase orders, from initial receipt through to final delivery and invoicing
• Collaborate with customers to revise and confirm order details
• Address order discrepancies and holds promptly to ensure timely and effective resolution
• Review and complete assigned tasks in the CIA inventory tool, including allocation, unallocation, and order tracking
• Utilize ERP, CRM, and inventory management systems to process orders, manage holds, and update customer records
• Troubleshoot system issues and collaborate with IT or support teams to resolve technical barriers to order processing
• Maintain clear and consistent communication with all relevant stakeholders including customers, warehouses, transportation team, and various internal departments to meet customer expectations
• Act as the primary point of contact for assigned customer accounts, building trust through responsive and solution-oriented service
• Clear and timely communication with relevant departments to ensure accurate and on-time order fulfillment
• Maintain comprehensive and detailed account notes to support backup and continuity
• Ensure all order documentation is complete, accurate, and compliant with internal policies and customer requirements
• Analyze order fulfillment data to identify improvement opportunities and recommend process enhancements that improve accuracy, speed, and customer experience
• Participate in ongoing training across all account types to build broad expertise
• Support KPI tracking related to order accuracy, fill rates, and customer satisfaction