Jobs in Niagara Falls, Canada
Global Customer Success Leader - Remote, Scale & Impact
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Global Customer Success Leader - Remote, Scale & Impact
Job summary
A dynamic e-commerce company is seeking a Customer Success leader in Canada to enhance the customer journey from pre-sales to retention. This fully remote role requires at least 5 years of relevant experience, with capabilities in managing customer interactions and driving satisfaction. The successful candidate will optimize workflows, mentor a customer success team, and leverage tools like Shopify and QuickBooks. Join a rapidly expanding brand and make a significant impact on customer loyalty and business growth.
Benefits
Qualifications
- Minimum of 5 years of experience in customer success or client operations.
- At least 2 years in a leadership capacity.
- Hands-on experience with e-commerce platforms.
- Excellent written and verbal communication skills.
- Strong analytical and organizational skills.
Responsibilities
- Own and improve the end-to-end customer experience.
- Establish and optimize KPIs, workflows, and team goals.
- Build and lead a high-performing customer success function.
- Oversee client onboarding and coordination with service partners.
- Identify operational pain points and drive process improvements.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.