Community Success Assistant

Treantly; Remote; CAD 45,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Community Success Assistant to manage their online community. You will engage with members, coordinate events, and ensure positive member experiences. This full-time role requires strong English writing skills, organizational abilities, and comfort with various digital tools. Health insurance is offered after a 3-month probation. The ideal candidate is dependable, detail-focused, and enjoys supporting a community environment.

Benefits

Health Insurance (Maxicare HMO) after 3 months probationary period

Opportunity to grow with the company

Stable, long-term remote work opportunity

Qualifications

• Detail-oriented and reliable with a proactive attitude.
• Comfortable multitasking in a fast-paced environment.
• Collaborative and supportive team player.

Responsibilities

• Monitor the platform daily and respond to DMs.
• Post reminders for coaching calls and events.
• Engage with member posts and support workflows.

Skills

Strong English writing skills

Highly organized

Tech-savvy

Experience as a VA, admin, or community manager

Tools

Circle

Slack

Zoom

Google Workspace

Aloware

Canva

Asana

HubSpot

Job description

Schedule: Full time; EST

Company Description

Treantly is a Canadian-based recruitment agency that facilitates the connection between businesses in North America and exceptional remote staff in the Philippines.

Role Overview

We’re looking for a detail-oriented and reliable Community Success Assistant to help manage our student community inside Circle. This role supports daily community operations, member engagement, event coordination, and platform organization to ensure a smooth, positive member experience.

Key Responsibilities

Community Management (Circle)

• Monitor the platform daily and respond to DMs
• Clean up posts (formatting, tags, categories, links)
• Engage with member and welcome posts
• Upload call recordings within 24 hours
• Manage member profiles, tags, permissions, and spaces
• Support women-only groups by removing ineligible members

Event Support

• Post reminders for coaching calls and events
• Confirm Zoom links, schedules, and banners
• Track RSVPs and attendance
• Assist with event recaps and weekly event checks

Community & Admin Support

• Engage with member posts and support new member workflows
• Post scheduled community announcements and content
• Assist with inbox (Hello@), Slack messages, and internal tasks
• Update Zoom assets, email signatures, and team materials
• Support gifting SOPs and basic scheduling via Aloware

• Strong English writing skills (warm, clear, professional)
• Highly organized, detail-oriented, and proactive
• Comfortable multitasking in a fast-paced environment
• Tech-savvy and quick to learn new tools

• Experience as a VA, admin, or community manager is a plus

Tools (Preferred)

• Circle, Slack, Zoom, Google Workspace, Aloware, Canva

• (CRM or project tools like Asana or HubSpot are a bonus)

Work Expectations

• Full-time (40 hours/week)
• Responsive during U.S. business hours (EST preferred)
• Able to check Circle throughout the day
• 24-hour turnaround for all call recording uploads

Ideal Candidate

Ideal Candidate:
You're warm, dependable, detail-focused, and enjoy supporting people in an online community while following SOPs consistently.

• Collaborative and supportive work environment.
• Opportunity to grow with a company.
• Stable, long-term remote work opportunity.
• Health Insurance (Maxicare HMO) after 3 months probationary period.