Jobs in Gatineau, Canada

Employer Industry: Tech Support Services

• Salary up to $21.49/hr, with additional performance-based incentives
• Flexible work-from-home position, allowing for a convenient work-life balance
• Comprehensive benefits including medical, dental, vision insurance, and paid time off
• DailyPay enrollment option for early access to earned wages
• Opportunities for career growth and personal development with mentorship programs
• Inclusive company culture with networking groups and celebrations for diversity and community support

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services
• Deliver expert customer experiences with a positive attitude

• Strong focus on building customer relationships
• Minimum of 1 year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong problem-solving skills with the ability to ask probing questions

• Technical support experience
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.