Jobs in Gatineau, Canada

Employer Industry: Technology Services

• Base salary of $21.49/hr, with performance-based incentives
• Paid training and performance-based incentives
• Opportunities for career advancement and personal development
• Work-from-home convenience with a flexible schedule
• Access to health and wellness programs, mentorship, and networking opportunities
• Inclusive culture with celebrations for diversity and community support

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, including smartphones, tablets, and computers
• Deliver expert customer experiences while promoting additional products and services

• 1+ year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong problem-solving skills with the ability to ask probing questions
• Proficiency in fast-paced multi-tasking and strong computer navigation skills

• Technical support experience preferred
• Familiarity with iOS and/or MacOS or comparable technology
• A quiet, distraction-free environment to work from in your home

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.