Remote Tech Support & Customer Care Specialist

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider seeks individuals for a remote position in Sarnia, Canada. The role involves providing technical support and exceptional customer service. Candidates should have at least 1 year of customer service experience and a high school diploma or GED. This opportunity offers a base salary of $21.49/hr, comprehensive benefits, and incentives. The company fosters a supportive and inclusive culture, perfect for those eager to learn and grow within the organization.

Benefits

Comprehensive benefits including medical, dental, vision insurance

Performance-based incentives

DailyPay enrollment option

Qualifications

• Minimum of 1 year of customer service experience required.
• Ability to work in a quiet, distraction-free environment for remote work.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.
• Deliver exceptional customer experiences and problem-solving assistance.

Skills

Customer service experience

Computer navigation skills

Problem-solving skills

Education

High school diploma or GED

Job description

A leading customer service provider seeks individuals for a remote position in Sarnia, Canada. The role involves providing technical support and exceptional customer service. Candidates should have at least 1 year of customer service experience and a high school diploma or GED. This opportunity offers a base salary of $21.49/hr, comprehensive benefits, and incentives. The company fosters a supportive and inclusive culture, perfect for those eager to learn and grow within the organization.