Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading technology services company located in Airdrie, Alberta is seeking a customer service representative. This role involves providing inbound support, resolving technical issues, and maintaining knowledge of various client products. Candidates should have at least 1 year of customer service experience and be able to work flexible hours including evenings. The position offers a base salary, opportunities for career advancement, and the chance to work from home.

Benefits

Base salary of $21.49/hr

Paid training

Flexible schedule

Access to health and wellness programs

Qualifications

• 1+ year of customer service experience.
• Ability to work an evening or overnight schedule.
• Strong problem-solving skills with the ability to ask probing questions.
• Proficiency in fast-paced multi-tasking and strong computer navigation skills.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.
• Maintain broad knowledge of client products and/or services.
• Deliver expert customer experiences while promoting additional products and services.

Skills

Customer service experience

Problem-solving skills

Multi-tasking skills

Computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Technology Services

Why consider this job opportunity:

• Base salary of $21.49/hr, with performance-based incentives
• Paid training and performance-based incentives
• Opportunities for career advancement and personal development
• Work-from-home convenience with a flexible schedule
• Access to health and wellness programs, mentorship, and networking opportunities
• Inclusive culture with celebrations for diversity and community support

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, including smartphones, tablets, and computers
• Deliver expert customer experiences while promoting additional products and services

What is Required (Qualifications):

• 1+ year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong problem-solving skills with the ability to ask probing questions
• Proficiency in fast-paced multi-tasking and strong computer navigation skills

How to Stand Out (Preferred Qualifications):

• Technical support experience preferred
• Familiarity with iOS and/or MacOS or comparable technology
• A quiet, distraction-free environment to work from in your home

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.