Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider seeks individuals for a remote position in Sarnia, Canada. The role involves providing technical support and exceptional customer service. Candidates should have at least 1 year of customer service experience and a high school diploma or GED. This opportunity offers a base salary of $21.49/hr, comprehensive benefits, and incentives. The company fosters a supportive and inclusive culture, perfect for those eager to learn and grow within the organization.

Benefits

Comprehensive benefits including medical, dental, vision insurance

Performance-based incentives

DailyPay enrollment option

Qualifications

• Minimum of 1 year of customer service experience required.
• Ability to work in a quiet, distraction-free environment for remote work.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.
• Deliver exceptional customer experiences and problem-solving assistance.

Skills

Customer service experience

Computer navigation skills

Problem-solving skills

Education

High school diploma or GED

Job description

Why consider this job opportunity

• Base salary of $21.49/hr, plus performance-based incentives
• DailyPay enrollment option to access pay early
• Comprehensive benefits including medical, dental, vision insurance, and paid time off
• Opportunities for career advancement with a company that promotes from within
• Work-from-home convenience with a supportive and inclusive company culture
• Engaging company events and programs focused on diversity, equity, and community support

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and services, including smartphones and computers
• Deliver exceptional customer experiences and problem-solving assistance

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong computer navigation skills and PC knowledge
• A quiet, distraction-free environment to work from at home

How to Stand Out (Preferred Qualifications)

• Technical support experience
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questionsFamiliarity with iOS and/or MacOS or comparable technology

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.