Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service company based in Ontario is seeking individuals for remote customer support roles. The responsibilities include providing inbound support, resolving technical issues, and ensuring exceptional customer experiences. Ideal candidates will have at least one year of customer service experience and a high school diploma. The role offers a salary of up to $21.49/hr along with performance-based incentives, paid training, and opportunities for career growth.

Benefits

DailyPay enrollment option

Paid training

Health and wellness programs

Opportunities for career advancement

Qualifications

• Minimum of 1 year of customer service experience.
• Strong computer navigation skills and proficiency in fast-paced multi-tasking.
• A quiet, distraction-free environment to work from at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.
• Maintain broad knowledge of client products and services, such as smartphones and tablets.
• Deliver exceptional customer experiences with a focus on problem-solving.

Skills

Customer service

Problem-solving

Technical support

Computer navigation

Multi-tasking

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:

• Salary up to $21.49/hr, plus performance-based incentives
• DailyPay enrollment option to access pay early
• Paid training and performance-based incentives
• Opportunities for career advancement with 80% of managers promoted from within
• Work-from-home convenience with a supportive and inclusive culture
• Health and wellness programs, mentorship, and networking opportunities

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and services, such as smartphones and tablets
• Deliver exceptional customer experiences with a focus on problem-solving

What is Required (Qualifications):

• Minimum of 1 year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong computer navigation skills and proficiency in fast-paced multi-tasking
• A quiet, distraction-free environment to work from at home

How to Stand Out (Preferred Qualifications):

• Technical support experience
• Eagerness to learn new technologies
• Familiarity with iOS and/or MacOS or comparable technology
• Strong problem-solving skills with the ability to ask probing questions

#wfh #CustomerSupport #TechSupport #RemoteWork #CareerGrowth

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