Remote Tech Support & Customer Care Specialist

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company based in Canada seeks motivated individuals for a customer support role. Candidates will provide inbound support, resolve technical issues, and ensure exceptional experiences for customers. Ideal applicants should possess at least 1 year of experience in customer service, have strong problem-solving skills, and be comfortable in a remote work environment. This position offers competitive wages, generous benefits, and opportunities for career advancement.

Benefits

Salary up to $21.49/hr

Paid training

Generous employee referral bonuses

Comprehensive benefits

Career advancement opportunities

Supportive company culture

Qualifications

• Minimum 1 year of customer service experience.
• Ability to work an evening or overnight schedule.
• Strong problem-solving skills and proficiency in fast-paced multi-tasking.
• Quiet, distraction-free environment to work from home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.
• Maintain broad knowledge of client products and/or services.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Customer service experience

Problem-solving skills

Proficiency in multi-tasking

Technical support experience

Computer navigation skills

Education

High school diploma or GED

Tools

PC knowledge

iOS or MacOS familiarity

Job description

A leading customer service company based in Canada seeks motivated individuals for a customer support role. Candidates will provide inbound support, resolve technical issues, and ensure exceptional experiences for customers. Ideal applicants should possess at least 1 year of experience in customer service, have strong problem-solving skills, and be comfortable in a remote work environment. This position offers competitive wages, generous benefits, and opportunities for career advancement.