Lead AI Client Advisor

TRSS; Remote; CAD 130,000 - 180,000; Full time

Job summary

A leading information services company in Canada is seeking a Lead AI Client Adviser to enhance customer satisfaction and retention. This role involves engaging customers to drive solution adoption and success, collaborating with sales, and providing valuable insights. The ideal candidate possesses legal expertise, strong analytical skills, and a customer-focused approach. Attractive benefits and a competitive salary range of $130,000 CAD to $180,000 CAD are offered. Join us to make a real-world impact in the legal services landscape.

Benefits

Flexible work arrangements

Career development programs

Comprehensive benefit plans

Paid volunteer days

Mental health support

Qualifications

• Proven experience in legal practice.
• Experience in digital transformation efforts.
• Ability to analyze complex customer challenges.

Responsibilities

• Lead customer meetings to document requirements.
• Collaborate with sales for upsell opportunities.
• Develop customer success stories to demonstrate value.

Skills

Legal experience

Customer-centric mindset

Analytical data skills

Communication skills

Relationship building

Job description

This posting is for proactive recruitment purposes and may be used to fill current openings or future vacancies within our organization.

The Lead AI Client Adviser is responsible for ensuring customer satisfaction and retention of key Thomson Reuters AI Solutions customers, focusing on increasing product adoption, utilisation and value realisation. The role acts as a trusted adviser to clients, directly engaging with them to understand their use cases, drive solution adoption and contribute to the continuous improvement of products and customer experience.

About the Role

In this role as a Lead AI Client Advisor, you will be accountable for:

• Customer Engagement & Value Realization: Lead customer meetings to understand use cases, document requirements, and advise on communication strategies; provide training and best practices to drive product adoption and help customers measure ROI toward desired outcomes.
• Retention & Expansion: Collaborate with sales teams to identify upsell and cross‑sell opportunities, support renewal processes, and contribute to achieving partner attach metrics and strategic account goals.
• Customer Advocacy & Success: Develop customer success stories and case studies to demonstrate solution value; act as a customer advocate internally, promoting long‑term goal planning and ensuring customer satisfaction.
• Product & Market Influence: Collect and synthesize customer and market feedback to inform product roadmap development and M&A due diligence decisions.
• Collaboration & Thought Leadership: Work cross‑functionally with sales, marketing, and partner teams to develop campaigns and align strategies; share industry insights through papers, events, and community engagement.

About You

You're a fit for the Lead AI Client Advisor position if your background includes:

• Legal experience and practical knowledge of legal practice.
• Experience in supporting change management and digital transformation efforts.
• Proven customer‑centric mindset and commitment to exceptional service.
• In‑depth understanding of TR content, AI, and software technology products.
• Experience in building and maintaining strategic customer relationships.
• Excellent executive‑level verbal and written communication skills.
• Ability to analyse data and solve complex customer challenges.
• Experience working with cross‑functional and cross‑regional teams.
• Strong understanding of the evolving legal services landscape.
• Experience in project management and delivering technology‑driven initiatives.

What’s in it For You?

• Flexibility & Work‑Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work‑life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more. We live by our values: Obs­ess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real‑World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For Ontario, Canada, the target total cash compensation range for this role is $130,000 CAD – $180,000 CAD. Pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This is inclusive of both base pay and any target sales incentive.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation.

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More information about Thomson Reuters can be found on thomsonreuters.com.