Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking customer support representatives in Cambridge, Canada. This position offers the opportunity to work from home and provides a salary of up to $21.49/hr with performance-based incentives. Responsibilities include resolving technical issues and delivering exceptional customer service. Candidates should have at least 1 year of experience and a high school diploma. Comprehensive benefits, a supportive culture, and opportunities for career advancement are also included.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid time off and training days

DailyPay enrollment option for early access to wages

Opportunities for career advancement and personal development

Qualifications

• Minimum of 1 year of customer service experience.
• Strong problem-solving skills and ability to ask probing questions.
• Proficiency in fast-paced multi-tasking and strong computer navigation skills.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.
• Maintain broad knowledge of client products and/or services.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Customer service experience

Problem-solving skills

Multi-tasking skills

Technical support experience

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity

• Salary up to $21.49/hr, plus performance‑based incentives
• Opportunities for career advancement and personal development within the organization
• Remote work flexibility, allowing you to work from home
• Comprehensive benefits including medical, dental, and vision insurance, as well as paid time off and training days
• DailyPay enrollment option for early access to wages
• Supportive company culture with various networking and mentorship programs

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, such as smartphones, tablets, and computers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong problem‑solving skills and ability to ask probing questions
• Proficiency in fast‑paced multi‑tasking and strong computer navigation skills

How to Stand Out (Preferred Qualifications)

• Technical support experience
• Familiarity with iOS and/or macOS, or comparable technology
• A quiet, distraction‑free work environment at home
• Eagerness to learn new technologies
• A desktop or laptop to complete PC and internet testing