Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company based in Canada seeks motivated individuals for a customer support role. Candidates will provide inbound support, resolve technical issues, and ensure exceptional experiences for customers. Ideal applicants should possess at least 1 year of experience in customer service, have strong problem-solving skills, and be comfortable in a remote work environment. This position offers competitive wages, generous benefits, and opportunities for career advancement.

Benefits

Salary up to $21.49/hr

Paid training

Generous employee referral bonuses

Comprehensive benefits

Career advancement opportunities

Supportive company culture

Qualifications

• Minimum 1 year of customer service experience.
• Ability to work an evening or overnight schedule.
• Strong problem-solving skills and proficiency in fast-paced multi-tasking.
• Quiet, distraction-free environment to work from home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.
• Maintain broad knowledge of client products and/or services.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Customer service experience

Problem-solving skills

Proficiency in multi-tasking

Technical support experience

Computer navigation skills

Education

High school diploma or GED

Tools

PC knowledge

iOS or MacOS familiarity

Job description

Why consider this job opportunity?

• Salary up to $21.49/hr, plus performance-based incentives
• Paid training and generous employee referral bonuses
• Comprehensive benefits including medical, dental, and vision insurance
• Opportunities for career advancement, with 80% of management promoted from within
• Work-from-home flexibility with the convenience of a remote position
• Supportive company culture focused on diversity, equity, and inclusion

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Minimum 1 year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED required
• Strong problem-solving skills and proficiency in fast-paced multi-tasking
• A quiet, distraction-free environment to work from at home

How to Stand Out (Preferred Qualifications)

• Technical support experience preferred
• Familiarity with iOS and/or MacOS or comparable technology
• Strong computer navigation skills and PC knowledge
• Eagerness to learn new technologies

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.