puestos de Hotel en Canadá

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

The Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

About The Hotel

Welcome to the vibrant Holiday Inn Toronto International Airport, where excitement and comfort collide! Boasting 451 rooms and owned by Easton's Group of Hotels , we're just minutes from Pearson Airport. Indulge in our expansive restaurant and bar and explore over 20,000 square feet of versatile banquet space.

Benefits

• Health, Vision, and Dental Coverage
• Wellness Days
• Employee Social Events
• On-Site Parking
• Deferred Profit-Sharing Plan
• Onsite Gym/Pool
• Career Development
• Hotel Discounts at IHG
  
  

Overview

Join our team at Holiday Inn Toronto International Airport as a Guest Services Representative! Bring your exceptional guest service skills and hotel front desk experience to create memorable stays for our guests.

What you will be doing?

• Welcome each guest with a warm and professional greeting
• Check guests in and out efficiently, issue room keys
• Provide details on hotel amenities, services, and local attractions
• Answer phone calls promptly and assist with questions or requests
• Handle guest reservations, cancellations, and modifications
• Process payments accurately (cash, credit cards, etc.)
• Handle guest complaints or concerns with a positive attitude
• Promote room upgrades and hotel services to boost guest experience and revenue
• Coordinate with housekeeping, maintenance, and other departments for guest needs
• Support additional guest services such as concierge, safe deposit box handling, and package assistance.
  
  

What are the requirements this role?

• High school diploma or equivalent required
• At least 1 year of front desk or customer service experience preferred
• Strong communication and problem-solving skills
• Fluent in English (additional languages a plus)
• Comfortable using computers and hotel reservation systems
• Able to stand for long periods and occasionally lift up to 50 lbs
• Available to work a flexible schedule including nights, weekends, and holidays
• Friendly, professional, and a team player
  
  

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.