Senior Software Engineer - Customer Experience Platform

Hopper; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading travel technology company in Canada seeks a Software Engineer to design and enhance backend and full-stack systems. This role involves developing scalable APIs and collaborating with cross-functional teams to improve customer experiences. The ideal candidate has over 3 years of software engineering experience, focusing on large-scale systems, RESTful APIs, and cloud infrastructure. This position offers the flexibility to work remotely, enabling a balance between professional and personal life.

Benefits

Opportunity for career advancement

Flexible work environment

Innovative work culture

Qualifications

• 3+ years of experience in software engineering focused on large-scale systems.
• Strong technical background in both frontend and backend development.
• Expertise in designing RESTful APIs and microservices.

Responsibilities

• Design and improve backend and full-stack systems.
• Develop scalable APIs for complex post-booking journeys.
• Analyze system performance for optimization solutions.

Skills

Software engineering

Backend development

Frontend development

Cloud infrastructure

APIs design

Distributed systems

Strong communication

Tools

PostgreSQL

MySQL

AWS

GCP

Job description

Employer Industry: Travel Technology

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Contribute to innovative solutions in the travel fintech space
• Work remotely, offering flexibility in your work environment
• Collaborate with cross-functional teams to enhance customer experiences
• Join a rapidly growing company recognized as the #1 most innovative in travel

What to Expect (Job Responsibilities):

• Design, build, and improve backend and full‑stack systems for HTS Assist and customer self‑service flows
• Develop scalable APIs and microservices to support complex post‑booking journeys
• Partner with product, design, AI, and operations teams to enhance customer experiences
• Own features end‑to‑end, from technical design through implementation and monitoring
• Analyze system performance to identify opportunities for optimization and automation

What is Required (Qualifications):

• 3+ years of experience in software engineering, focusing on large‑scale distributed systems or customer‑facing applications
• Strong technical background in frontend and backend development, distributed systems, and cloud infrastructure
• Experience designing and maintaining RESTful APIs, microservices, or event‑driven systems
• Proficiency with databases (PostgreSQL, MySQL, NoSQL) and cloud platforms (AWS, GCP, or similar)
• Strong communication skills and ability to collaborate with cross‑functional teams

How to Stand Out (Preferred Qualifications):

• Experience with conversational AI, LLM orchestration, or automation systems
• Familiarity with React, TypeScript, or modern frontend frameworks for full‑stack contributions
• Experience with customer service, CRM, telephony, or workflow automation tools
• Knowledge of travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus

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