front desk hotel clerk

Government of Canada; Red Deer; On-site; CAD 40,000 - 50,000; Full time

Job summary

A local government agency in Red Deer, Alberta is seeking an individual for a role that involves guest registration, resolving complaints, and providing customer service. Candidates should possess a secondary school graduation certificate and have 1 to 2 years of relevant experience. The job requires on-site work, with no remote option available. Responsibilities include processing group arrivals and departures, handling billing, and assisting guests with special needs. This role is essential for ensuring a positive experience for all guests.

Qualifications

• 1 year to less than 2 years of experience required.

Responsibilities

• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Process group arrivals and departures.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Process guests' departures, calculate charges and receive payments.
• Balance cash and complete balance sheets, cash reports and related forms.
• Perform clerical duties such as faxing, filing, and photocopying.
• Answer telephone and relay calls and messages.
• Assist clients/guests with special needs.
• Provide customer service.

Education

Secondary (high) school graduation certificate

Job description

Overview Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Provide customer service