Assistant Outlet Manager (Full-Time)

AccorHotel; Ottawa; On-site; CAD 58,000 - 62,000; Full time

Job summary

A leading hospitality organization in Ottawa is seeking an Assistant Outlet Manager to lead the Food and Beverage team. This role includes managing service standards, resolving guest concerns, and ensuring efficient operations. The ideal candidate must have previous leadership experience in Food and Beverage, strong communication skills, and familiarity with point of sale systems. The position offers a salary range of $58,000-$62,000 and a dynamic work environment committed to diversity and inclusion.

Benefits

50% discount in restaurants

Employee benefit card for discounted rates

Comprehensive health benefits package

Learning programs through academies

Qualifications

• Previous Food and Beverage leadership experience required.
• Computer literate in Microsoft Windows applications required.
• Excellent communication and organizational skills.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Lead the F&B Outlets team in all aspects of the department.
• Handle guest concerns quickly and professionally.

Skills

Food and Beverage leadership experience

Communication skills

Organizational skills

Problem solving abilities

Ability to work under pressure

Interpersonal skills

Education

University/College degree in related discipline

Tools

Point of Sale systems

Microsoft Windows applications

Job description

Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Assistant Outlet Manager.

What is in it for you:

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Comprehensive extended health benefits package
• Pay: $58,000-$62,000

Job Description

Reporting to the Director, Food & Beverage, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Lead the F&B Outlets team in all aspects of the department and ensure service standards are followed
• Handle guest concerns and react quickly and professionally
• To assist in recruiting and training all Outlet Colleagues
• Balance operational, administrative and Colleague needs
• Attend regularly scheduled departmental meetings
• Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
• Have full knowledge of all Outlet menus
• Assist in managing the departmental budget
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Qualifications

• Previous Food and Beverage leadership experience required
• Previous point of sale system experience required
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline preferred
• Excellent communication and organizational skills
• Excellent written/spoken English is required and good written/spoken French would be considered am asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work/scheduled for all operational hours including holidays
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Physical Aspects of Position (include but are not limited to):

• Standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending stairs and ramps

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS