Front Desk Agent

Best Western Plus Orillia Hotel; Central Ontario; On-site; CAD 30,000 - 40,000; Full time

Job summary

A local hospitality establishment in Orillia, Ontario is looking for a Front Desk Agent. The successful candidate will handle guest registrations, confirmations, and inquiries, ensuring a smooth operation and excellent customer experience. Candidates should possess strong organizational skills, prior customer service experience, and the ability to communicate effectively. Join our team in providing outstanding service to our guests.

Qualifications

• Previous experience in customer service or front desk service.
• Ability to build rapport and communicate effectively with guests.
• Strong organizational skills and attention to detail.

Responsibilities

• Register and assign rooms to guests.
• Confirm reservations and respond to guest inquiries.
• Collect payments and manage records of guests.

Skills

Customer service experience

Relationship building

Organizational skills

Communication skills

Job description

Job Description

We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.

Responsibilities

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from departing guests
• Keep records of occupied rooms and guests
• Communicate pertinent guest information to designated departments

Qualifications

• Previous experience in customer service, front desk service, or other related fields
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills