Hotel jobs in Canada

• Education:

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

• Hospitality industry
• Hotel, motel, resort

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

• Multi-line switchboard
• Word processing software
• Spreadsheet
• Internet

• Criminal record check

• Fast-paced environment
• Standing for extended periods
• Work under pressure

• Client focus
• Efficient interpersonal skills
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Are you available for shift or on-call work?
• Are you currently legally able to work in Canada?

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