Front Desk jobs in Canada

Pursuit Collection — Jasper, AB • Pay: $18 an hour • Job type: Seasonal, Full-time • Location: Jasper, AB

• Process telephone calls


• Process group arrivals and departures


• Register arriving guests and assign rooms


• Process guests' departures, calculate charges and receive payment


• Take, cancel, and change room reservations


• Resolve minor guest complaints and refer to Hotel Manager or Front Desk Supervisor as required


• Refer major guest complaints to Hotel Manager or Front Desk Supervisor


• Balance cash and complete balance sheets, cash reports and related forms


• Provide information on hotel facilities and services, and local points of interest


• Arrange services required for guests with special needs


• Provide information regarding room status and special guests to other departments


• Learn the Emergency Response Manual thoroughly


• Learn the Night Audit procedures


• Perform related Front Desk duties as directed by Supervisor

• Previous experience or education an asset


• Neat and clean in appearance and work habits


• Pleasant, outgoing personality


• Knowledge of languages is considered an asset


• Ability to accept direction


• Solid understanding of guest service principles


• Good communication skills


• Knowledge of computers; typing skills an asset; will train


• Ability to work within a team


• To honour our commitment to be Always Honest, all employees must consent to a criminal record check


• Comfortable standing for long periods of time (up to 8 hours)

• Join an inclusive, global team and make life-long connections


• Free access to Pursuit attractions and 50% off for friends


• Discounts on hotel stays, dining, and retail


• Access subsidized mental health and wellness resources

Beautiful — you will be working in the iconic, unforgettable and inspiring location. Regardless of your role with us, you will have the chance to explore and see amazing scenery and wildlife within the Canadian Rockies. You will meet team members from around the world and participate in team events. The role is independent and based around our properties, with walking, stair climbing, bending, reaching, and lifting up to 50 pounds with assistance as required.

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team. If you require accommodation during the application process or have questions related to a protected ground under the Canadian Human Rights Act, please contact our Talent Acquisition Team at BJCtalent@pursuitcollection.com or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, only applicants selected for further consideration will be contacted.