Fairmont Jasper Park Lodge Jasper AB Front Desk Manager

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 50,000 - 70,000; Full time

Job summary

A luxury resort in the Canadian Rockies seeks a Front Office Manager to enhance guest experiences and manage operations. This role involves recruiting staff, ensuring service quality, and achieving occupancy targets. Ideal candidates have 2+ years of relevant experience and strong leadership skills. Join a team dedicated to excellence in hospitality amidst stunning surroundings.

Benefits

Subsidized staff accommodation

Complimentary meal per shift

Employee travel program

Discounts on food & beverage and activities

Wellness support platform

Qualifications

• 2 years experience in a Front Office or Assistant Front Office Manager role.
• Dynamic, enthusiastic, creative leader who thrives under pressure.
• Excellent written and verbal communication skills.

Responsibilities

• Assist in attainment of occupancy targets and forecasts.
• Ensure guest satisfaction levels and quality of service.
• Interview and recruit Front Office staff.

Skills

Interpersonal skills

Leadership

Flexibility

Computer literacy

Education

Hotel Management Diploma

Tools

Micros-Fidelio Property Manager

Excel

Word

Job description

Overview

ACCOR Fairmont Jasper Park Lodge Jasper, AB Permanent, Full-time. Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Responsibilities

• Assist in attainment of occupancy targets as well as occupancy of the weekly and daily occupancy forecasts.
• Actively involved in the continuous improvement of driving revenue and improving efficiencies.
• Ensure guest satisfaction levels and standards of quality of service; actively developing and implementing new systems and standards.
• Bring innovation and creativity to all aspects of the role.
• Handling guest comments and complaints, ensuring guests' needs are exceeded.
• Interviewing and recruitment of Front Office staff.
• Creating an environment that fosters improved morale and retention of employees.
• Ensures efficient training and development of personnel by means of detailed systems and procedures in the Front Office (training manuals, fact sheets, internal coding systems, etc.).
• Oversees and participates in guest relations and directs arrangements for VIP and special attention reservations.
• Gives effective support to staff for the work, including Front Desk, Night Reception, and Overnight Switchboard.
• Organizes, coordinates and supervises training, conducts regular training sessions and communications meetings.
• Responsible for development and performance management of all Front Desk colleagues and leaders.
• Coordinating and communicating pertinent information to all other departments to ensure the highest level of guest service.
• Knowledge of emergency procedures, general crisis situation procedures and keeping health and safety at the forefront.
• Ensures that all controls are in place and are adhered to (rates, market codes, etc.).
• Coordinates with the Convention Services Manager and the Guest Services Managers for all preparations for incoming conventions, groups and tours as well as all pre-arrival including blocking of rooms, convention resumes, special requirements and departure activities.
• Maintain and assist the Front Office Manager on ongoing training and motivation programs.
• Responsible for all details of employees administration, payroll forecasts, payroll administration on a daily, weekly and monthly basis.
• Maintain and submit, to the Front Office Manager, approved staffing schedules on a weekly basis.
• Responsible for personal cash float.
• Ensure Fairmont policies and procedures are known, followed and enforced, promote the philosophy of empowerment within guidelines.
• In all that we do create and be responsible for smart goals that help to achieve EOS, GSI, RevPAR, GOP AND VOG yearly objectives.
• All other duties assigned.

Qualifications

• 2 years experience in a Front Office or Assistant Front Office Manager role.
• Computer literacy required: Micros-Fidelio Property Manager version 2.6.3 e9 or another property management system, Excel, Word.
• Dynamic, enthusiastic, creative, flexible leader who thrives under pressure and is able to perform multiple functions at the same time.
• Excellent interpersonal and communication skills, both written and verbal.
• Proven leadership skills which support an environment of employee growth and development, interdepartmental teamwork and exceptional customer service.
• A leader who will lead, teach, inspire our team to reach the next level of service.
• Hotel Management Diploma an asset.

Benefits

• Subsidized staff accommodation assistance provided.
• One complimentary meal per shift in our staff cafeteria.
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont Jasper Park Lodge and Accor properties world-wide.
• Access to Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability).
• Comprehensive wellness platform for employee mental health and wellbeing support.
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course.
• Colleague Lifestyle Program with access to staff activities and events.
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the opportunities that exist within our resort. We encourage you to let us know if you require accommodations through the application or recruitment process; persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]