Front Desk Agent Jasper AB Miette Mountain Cabins

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A premier Canadian hotel in the beautiful Municipality of Jasper is seeking a Seasonal Front Desk Agent to manage guest registrations, assist with group arrivals and departures, and provide exceptional customer service. Ideal candidates will be outgoing, with good communication skills and a strong understanding of guest service principles. Enjoy a stunning natural environment while working with a diverse team. Competitive pay of $18 an hour is offered.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays, dining, and retail

Access subsidized mental health and wellness resources

Qualifications

• Solid understanding of guest service principles.
• Comfortable standing for long periods of time (up to 8 hours).
• Ability to accept direction.

Responsibilities

• Process telephone calls and guest registrations.
• Handle group arrivals and departures.
• Manage guest complaints and provide information about hotel services.

Skills

Good communication skills

Ability to work within a team

Pleasant, outgoing personality

Neat and clean in appearance and work habits

Knowledge of languages

Education

Previous experience or education in hospitality

Job description

Overview

Pursuit Collection — Jasper, AB • Pay: $18 an hour • Job type: Seasonal, Full-time • Location: Jasper, AB

Responsibilities

• Process telephone calls


• Process group arrivals and departures


• Register arriving guests and assign rooms


• Process guests' departures, calculate charges and receive payment


• Take, cancel, and change room reservations


• Resolve minor guest complaints and refer to Hotel Manager or Front Desk Supervisor as required


• Refer major guest complaints to Hotel Manager or Front Desk Supervisor


• Balance cash and complete balance sheets, cash reports and related forms


• Provide information on hotel facilities and services, and local points of interest


• Arrange services required for guests with special needs


• Provide information regarding room status and special guests to other departments


• Learn the Emergency Response Manual thoroughly


• Learn the Night Audit procedures


• Perform related Front Desk duties as directed by Supervisor

Qualifications

• Previous experience or education an asset


• Neat and clean in appearance and work habits


• Pleasant, outgoing personality


• Knowledge of languages is considered an asset


• Ability to accept direction


• Solid understanding of guest service principles


• Good communication skills


• Knowledge of computers; typing skills an asset; will train


• Ability to work within a team


• To honour our commitment to be Always Honest, all employees must consent to a criminal record check


• Comfortable standing for long periods of time (up to 8 hours)

Benefits

• Join an inclusive, global team and make life-long connections


• Free access to Pursuit attractions and 50% off for friends


• Discounts on hotel stays, dining, and retail


• Access subsidized mental health and wellness resources

Work Environment

Beautiful — you will be working in the iconic, unforgettable and inspiring location. Regardless of your role with us, you will have the chance to explore and see amazing scenery and wildlife within the Canadian Rockies. You will meet team members from around the world and participate in team events. The role is independent and based around our properties, with walking, stair climbing, bending, reaching, and lifting up to 50 pounds with assistance as required.

EEO and Application Details

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team. If you require accommodation during the application process or have questions related to a protected ground under the Canadian Human Rights Act, please contact our Talent Acquisition Team at [e-mail] or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, only applicants selected for further consideration will be contacted.